SOLUTIONS ARCHITECT
ABOUT US
Monk is an AI-native accounts receivable (AR) platform for B2B companies helping businesses get paid fast.
The AR stack is broken. Finance teams still chase payments with spreadsheets, reconcile AR in spreadsheets and use software that was built a decade ago. We think this is one of the largest, most ignored problems in B2B software. Trillions of dollars sit in outstanding invoices and the tools to unlock cashflow are stuck in the past. We are rebuilding Monk with AI, speed, and real craftsmanship.
We are already doing this for over $1B of accounts receivables. We are backed by leading investors and our founders bring significant experience to our company (more here https://literate-vertebra-43d.notion.site/Who-we-are-1a13071c5fd380e9b006f1d9c57ea87f).
We are early, the upside is enormous, and the hardest, but also the most rewarding work is ahead of us.
ABOUT THE ROLE
Own the customer’s solution from discovery through go-live. Understand how their finance team works, design how Monk’s AI agents fit into their operations, and work with Engineering and CX for delivery.
AR is full of work that requires context, judgment, and follow-through: chasing payments, resolving disputes, navigating buyer portals, and matching cash to invoices. You will help Customers identify where agents can take on that work and translate the opportunity into working solutions with measurable results.
You will work directly with Customers, GTM, Product, Engineering, and founders. Your work will help win strategic deals, accelerate launches, and shape what Monk builds next.
WHAT YOU’LL DO
- Map the customer’s AR workflows, systems, data, business rules, and exceptions. Identify where agents can reduce manual work and accelerate payment.
- Define how Monk connects with ERPs, accounting platforms, payment providers, inboxes, files, and APIs, and permissible agent actions, permissions, approval rules, and human handoffs.
- Use representative customer workflows and data to prove the solution works. Agree on success criteria and connect the results to business value.
- Qualify opportunities with GTM, lead technical conversations, and resolve blockers early. Be precise about current capabilities and work required.
- Turn discovery into clear requirements, integration plans, acceptance criteria, and responsibilities. Work with Engineering and CX through launch and handoff.
- Bring recurring customer needs to Product and Engineering with concrete examples, business impact, and proposed solutions.
- Build reusable POC environments, agent workflow designs, integration guides, and implementation playbooks.
EXAMPLE PROJECTS
- Validate an agentic collections workflow. Build a POC around a customer’s overdue accounts: review account history, prioritize follow-ups, draft contextual outreach, and route disputes or payment commitments to the right person. Define approval rules and measure manual work saved.
- Design an agent that resolves payment blockers. Map how invoice requests, missing purchase orders, supporting documents, and buyer portal requirements delay payment. Build a POC for an enterprise workflow, defining the integrations, permissions, and human handoffs needed to move invoices toward payment.
- Scope an agentic cash application workflow. Trace how remittance emails, payment notifications, bank transactions, and open invoices fit together. Build a POC that investigates potential matches and proposes allocations, with finance approval for ambiguous cases.
WHAT YOU’LL BRING
- Experience in solutions architecture, solutions consulting, solutions engineering, or enterprise software implementation, with ownership of complex customer engagements.
- Confidence working with finance leaders, operators, IT, and engineering teams. You ask good questions and earn trust through clear answers.
- Ability to translate enterprise workflows into practical solution designs, POCs, and implementation plans.
- Working knowledge of APIs, data flows,…