Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Spa Treatment Manager
SUMMARY
At Spa Montage, we curate transformative moments of serenity, connection, and coastal luxury; each thoughtfully crafted to reflect the spirit of our extraordinary setting. As part of the Montage collection, renowned for its artistry in service and unwavering commitment to wellbeing, you play an essential role in shaping the guest journey.
The Spa Treatment Manager serves as both a gracious front of house ambassador and a refined operational leader. In this elevated role, you will:
Act as Manager on Duty, representing spa leadership with poise, authority, and an unwavering dedication to Montage ultra luxury service standards.
Lead the spa treatment team, personally overseeing the planning, communication, and flawless execution of spa services and experiences.
This position is central to the daily rhythm of Spa Montage and offers a distinguished leadership role within luxury hospitality.
ESSENTIAL FUNCTIONS
Manager-on-Duty Leadership Serve as the Manager on Duty during assigned shifts, acting as the primary onsite spa leader and decision maker.
Guide the spa and retail teams with refined leadership presence, ensuring service consistency, operational integrity, and alignment with Montage standards.
Address guest and associate concerns with composure, authority, and grace, modeling luxury level professionalism and problem-solving.
Treatment Team Leadership Take full ownership of all spa treatment teams, including scheduling shifts, meetings and trainings, ordering product and supplies necessary for services, overseeing product usage, overseeing team communication, maximizing team service capabilities, and ensuring smooth day to day operations for the treatment team.
Partner with internal departments and spa leadership to craft and launch bespoke services that uphold Spa Montage’s standard of elevated, effective and memorable experiences.
Guest Experience & Emotional Hospitality Deliver warm, anticipatory guest service through reservations, arrivals, transitions, and departures, embodying the principles of emotional hospitality.
Handle guest feedback and follow‑up communication with genuine care and a commitment to exceeding expectations.
Operational Excellence Oversee daily spa and retail operations, ensuring all front of house spaces reflect Montage’s impeccable standards. Address facility, supply, guest and associate needs according to level or urgency as they arise.
Support financial and performance goals including capture rates, utilization, sales, and profitability. Maximize revenue potential with effective scheduling, upgraded services, and retail sales.
Maintain proactive oversight of bookings, schedules, and labor optimization.
Team Support & Training Assist in training and coaching all associates in luxury service excellence, product and treatment knowledge and sales, strategic and efficient booking practices and systems use.
Ensure the team has the communication, tools, and resources needed to deliver refined and personalized service.
Oversee training opportunities and completion to standard and ensure implementation of subject matter including compliance training, safety topics, standard operating procedures and treatment protocols.
Administrative & Vendor Relations Manage vendor communication, ordering, troubleshooting, and…