Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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At Montage & Pendry, It’s All Because of YOU!
Yacht Club Member & Experience Director
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage & Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage & Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.
SUMMARY
The Yacht Club Member and Experience Director will provide complete oversight of the Yacht Club and the responsibilities within the club including but not limited to: Member onboarding, Member communications, Member event Programming, Member reservation logistics, Yacht Club Marketing, Club app and member platform, New Member acquisitions, adherence to rules and regulations, contract management, Member Service standards and Club-wide Housekeeping.
The Yacht Club Member and Experience Director has strong communications skills and establishes strong relationships between yacht club members and colleagues. This role works closely with the Resort Manager as well as other Managers and Directors within the resort, residences and yacht club teams as well as various Montage International Corporate leaders. This position supports in all marketing, communications and public relations for the Yacht Club. Assisting in planning, implementing, overseeing and coordinating events for members. Working directly with Departments and Communications on all internal and external marketing to ensure that services for Members are developed, produced and marketed with the focus on increasing Member satisfaction and attracting the next generation of Members. This role leads the development of the Membership program, forecasting marketing and promotional programs.
POSITION TASKS
Membership Services
Oversee day to day operations of the yacht club
Responsible for the full membership lifecycle; from prospect identification and cultivation through onboarding, engagement, retention, and advocacy
Provide complete oversight of the yacht club and the responsibilities within the club including, but not limited to, member communications, member event programming, member reservation logistics, contract management, member service standards, and club-wide housekeeping
Support membership sales, onboard new members, deliver personalized service to existing members, manage administrative processes, and ensure the club maintains an exclusive, yet welcoming atmosphere, consistent with luxury standards
Responsible for hiring, training, and managing assigned associates for the highest level of service
Maintain regular communication with the people department regarding recruitment, staffing and performance reviews
Develop and execute strategic membership recruitment and sales plans aligned with berth capacity and revenue targets.
Manage the full sales cycle: prospecting (referrals, networking, digital leads, international yachting networks, etc.), personalized tours of the marina, yacht club and resort amenities, presentations, follow-up, and application…