City/State:
Nyack, New York Department:
Float Work Shift:
Day Work Days:
MON-FRI Scheduled Hours:
8 AM-4:30 PM Scheduled Daily Hours:
8 HOURS Hours Per Pay Period:
40 Pay Rate/Range:
$74,000 - $84,000
Job Summary
Provides administrative support and back-up support to the Employee Relations Manager in employee relations functions. Responsible for initial intake of general employee complaints and concerns. Will provide support to the Records Custodian function in data entry and participation in auditing of files to ensure regulatory compliance. Serves as a member of the HR Audit Committee in support of the annual employee performance evaluation process. Responsible for appropriate documentation of employee relation concerns, maintaining logs for reporting purposes. Supports HR training initiatives.
Essential Functions A. Job Summary: Provides administrative support and back-up support to the Employee Relations Manager in employee relations functions. Responsible for initial intake of general employee complaints and concerns. Will provide support to the Records Custodian function in data entry and participation in auditing of files to ensure regulatory compliance. Serves as a member of the HR Audit Committee in support of the annual employee performance evaluation process. Responsible for appropriate documentation of employee relation concerns, maintaining logs for reporting purposes. Supports HR training initiatives.
B. Essential Job Qualifications
1. Education: Bachelor’s degree in Business/HR preferred or equivalent-related experience
2. Experience: 2-3 years HR experience required. Employee/labor relations preferred. UKG/Kronos and Workday experience preferred; experience with Collective Bargaining Agreements preferred
3. Training/Certification: n/a
4. Licensure: n/a
5. Other: Demonstrates strong verbal and written communication skills, with the ability to manage multiple priorities, apply critical thinking to problem-solving, utilize business software applications (i.e. Microsoft Office Suite), and analyze data to develop actionable insights and recommendations.
C. Job Specific Contacts
1. General Contacts: HR, Payroll, management, staff, physicians
2. Job Provides Direction to: N/A
D. Environment and Demands
1. Environmental Demands: Office environment within a hospital setting. Visits to departments.
2. Essential Physical and Cognitive Demands, Manual Dexterity: Extended periods of sitting. Use of standard office equipment, i.e. phones, computers, copy machines, time clocks. Engaging with staff, visitors and callers. Sitting, standing, walking throughout the day. Multitasking.
Part I: Hospital-Wide Standards
A. Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.
WORKING TOGETHER
“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
Place team success above individual recognition.
Be receptive to new ideas and approaches within my workplace.
Offer assistance generously without hesitation.
EMPOWERMENT
“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
See projects through to ensure completion.
Problem solve with patients, family members, and other employees.
Follow up to ensure a resolution.
COMMUNICATION
“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”
Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
Use positive communication in my tone of voice, body language, and choice of words.
Respond to e-mails in a courteous manner, with-in twenty-four hours.
APPEARANCE
“I will dress in a manner that reflects a professional and positive image of the hospital at all…