City/State:
Mount Vernon, New York Grant Funded:
No Department:
MMV - Patient Access Bargaining Unit:
1199 Work Shift:
Evening Work Days:
WEEKENDS AND HOLIDAYS Scheduled Hours:
12 PM-8 PM Scheduled Daily Hours:
7.5 HOURS Hourly Rate:
$26.37
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
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Job Summary
Patient Access Representatives are the integral component of the Patient Access Department. Representatives interact with patients to secure reimbursement for services provided, and/or to be provided. Representatives are the financial face of the hospital that patients meet when patients may be experiencing agonizing distress. Representatives are the point persons of customer service in the delicate area of securing payment for possibly life-saving care. Representatives are responsible for performing a variety of clerical functions in a timely, thorough and accurate manner, which include but are not limited to: Registration, Bed Control, Insurance Verification and Follow-up, Payment Collection, Cashiering, and Legal Documentation. Representatives are responsible for coding and charging Outpatient Ancillary Accounts in accordance with American Hospital Association coding guidelines by identifying all documented conditions that coexist at the time of the encounter/visit. While remaining sensitive of applicable Montefiore Medical Center standards and Customer Service Guidelines in their interactions with patients, Representatives must also fulfill their duties to ensure the efficient operation of the Patient Access Department. The professional regard and respect towards patients that is expected of Representatives extends to their coworkers and in any matters in which the Representatives act on behalf of the hospital. Patient Access Representatives report to Patient Access Supervisors.
Essential Functions
Greets patients in polite, prompt and helpful manner
Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers (name, date of birth, address verification, picture I.D, insurance cards, etc.).
Prepares and provides patient ID bands for admissions and other hospital services.
Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc. Updates any missing information in Patient Registration.
Representative must provide, explain and at times, educate patients with provided information to complete required forms.
Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates. Reviews and evaluates patient account history to assure the satisfaction of patient’s financial obligation.
Informs patients of financial liability, whether current or outstanding, so as to arrange for full or partial payment
Admits, Transfers, and Discharges patients using the Allscripts computer system.
Contacts each Unit to review Admissions, Transfers, and Discharges in each Unit.
Reviews Daily Admission, OR, and Transfer lists.
Coordinates with clinical staff to make bed assignments for patients admitted from the Emergency Department, direct Admits and internal and external transfers.
Maintains accurate online Bed Board Census.
Handles incoming calls and coordinates referrals to appropriate work unit.
Notifies Supervisor and escalates any issue(s) that may arise, including, but not limited to, Elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, delay in completing duties, and any other issues impeding productivity
Enters charges and diagnosis on…