City/State:
Nyack, New York Department:
Pride Center Work Shift:
Day Work Days:
MON-FRI Scheduled Hours:
8:30 AM-5 PM Scheduled Daily Hours:
8 HOURS Scheduled Weekly Hours:
40 Hourly Rate/Range:
Starting at $21.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
A. Job Summary: Create a customer friendly environment utilizing exemplary customer service skills; greet patients upon entry to medical office, obtain all pertinent demographic information from patients and family members; schedule and verify appointments. Supports the department with a variety of clerical functions to ensure the efficient operation of all programs and any ongoing and future grants or other projects. The PSR will schedule appointments, provide appointment reminders, coordinate testing and referrals as needed; verify insurance coverage status; obtain Prior Authorizations including but not limited to medications, radiology, referrals, and procedures; and collect and record payments utilizing automated systems. Assists in creating and maintaining electronic medical records and data bases. Responsible for registration, verification of insurances including Medicare and Medicaid, and collection of co-payments. Responsible for setting up patient charts and pre-registration prior to appointment and ensuring charts are complete with necessary documentation and paperwork. Scan and copy pertinent information into patients’ charts. Performs various administrative functions in support of the department.
B. Essential Job Qualifications
1. Education: HS diploma or equivalent required. Associate degree preferred.
2. Experience: One to two years’ experience in a medical office or hospital setting with a general understanding of office procedures, billing, and insurance carriers. Proficient in Microsoft word, excel, outlook. Experience with an electronic Medical Record system; Epic preferred.
3. Training/Certification: N/A
4. Licensure: N/A
5. Other: Bilingual in Spanish preferred. Excellent verbal, written and organizational skills. Must be able to multi-task. Experience working with or being part of minority communities including LGBTQ+ community is a plus.
C. Job Specific Contacts
1. General Contacts: (titles) Office Manager, clinicians, nurses, patient educators, social workers
2. Job Provides Direction to: (titles) none
D. Environment and Demands
1. Environmental Demands: Spending most of the day indoors. Exposure to noise from telephones, conversations, and office equipment. Working in a shared environment with other employees and visitors. Maintaining a clean, organized, and professional reception area.
2. Essential Physical and Cognitive Demands, Manual Dexterity: Sitting for long periods at a reception desk. Frequent use of a computer, keyboard, telephone, and office equipment. Repetitive hand and wrist movements. Occasional lifting or carrying files, packages, or office supplies. Maintaining concentration and attention to detail. Multitasking between answering calls, greeting visitors, and scheduling appointments. Handling stressful or busy periods. Remaining calm and professional when dealing with difficult customers. Ability to multitask. Problem-solving and customer-service skills.
Part I: Hospital-Wide Standards
A. Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.
WORKING TOGETHER
“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
Place team success above individual recognition.
Be receptive to new ideas and approaches within my workplace.
Offer assistance generously without hesitation.
EMPOWERMENT
“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
See projects through to ensure…