City/State:
Nyack, New York Department:
Float Bargaining Unit:
NH- SEIU-1199 Work Shift:
Evening Work Days:
ROTATING SCHEDULE Scheduled Hours:
2:30 PM-11 PM Scheduled Daily Hours:
8 HOURS Hours Per Pay Period:
20 Hourly Rate/Range:
$22.12 / $22.81
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
Job Summary
The Tele-sitter provides continuous observation and surveillance of assigned patients via video-monitoring. Interacts with individual patients while "rounding". Provides verbal redirection to prevent patients from engaging in at risk behaviors and notifying the nursing staff if patient requires assistance. The Tele-sitter carries out various clinical responsibilities as well as documentation of tasks and supports
and upholds the Patient Bill of Rights.
Essential Functions JOB SPECIFIC COMPETENCIES:
Demonstrates the required job specific technical/professional knowledge, skills and abilities *
1. Monitors and observes up to 15 patients on one screen at one time and remains alert while on duty
2. Maintains visual observation of patients at all times and communicates effectively using a microphone and
headset
3. Communicates with hospital staff and responds quickly to patient and behavioral changes
4. Uses basic computer operation skills
5. Provides assistance to patients while “rounding”, including toileting
6. Collects data and charts observations and activities, reporting pertinent changes in the patient’s condition
to the Registered Nurse.
7. Complies with hospital safety regulations, environment of care, risk management, and infection control
policies. Assists in maintaining and providing a clean, safe environment.
8. Performs delegated or other specialized functions as educationally prepared.
Employee Performance Standards
CUSTOMER SERVICE:
1. Demonstrates the ability to create a positive interaction with the customer.
2. Maintains the dignity and confidentiality of the patient; serves as patient advocate.
3. Utilizes positive communication skills when interacting with people of different cultures, values and
beliefs.
4. Demonstrates the ability to acknowledge customer concerns and takes corrective action.
5. Demonstrates compliance with identified customer service behaviors.
6. Provides escort to customers when necessary.
PERFORMANCE IMPROVEMENT:
1.
Participates in Department/Hospital-wide activities which improve
processes and/or outcomes.
2. Utilizes resources to maintain and improve self development and
knowledge.
3. Complies with licensure and/or certification requirements.
4.
Participates in annual competency assessment.
BUDGET:
1. Demonstrates fiscally prudent use of equipment and supplies.
2. Utilizes charge process for supplies/equipment.
PROJECTS/ASSIGNMENTS:
1. Completes projects/assignments within projected time frames and expectations.
2. Participates in committees and task forces as requested.
3. Performs other duties as assigned within classification.
4. Assists with the orientation process of new PCAs.
MISSION/STRATEGIC PLAN:
Participates in activities which support the mission of the hospital
Hospital-Wide Standards
A. Organizational
Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:
WORKING TOGETHER
“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees
with whom I interact.”
• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.
EMPOWERMENT
“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.
COMMUNICATION
“I will demonstrate positive communication in a…