About Moomoo Financial Canada Inc. (MFC)
Moomoo Financial Canada Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.
At Moomoo Financial Canada Inc., we’re not just building a brokerage — we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you’re new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.
Role Overview
We are seeking a highly client-focused and sales-driven Retail Store Associate / Relationship Manager to join our retail store team. This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays.
The primary focus of this role is to engage customers, promote our trading platform and products, acquire new clients, and achieve sales KPIs related to account openings and account funding. The role is also responsible for maintaining relationships with existing clients, supporting their product-use and account-funding needs, and delivering high-quality in-store client experience.
The ideal candidate is confident in working directly with clients, proactive in identifying and pursuing sales opportunities, and knowledgeable about financial markets and investment products. Experience with equity and options trading, as well as CIRO registration as a Registered Representative, would be highly valued.
Key Responsibilities
Client Engagement, Sales & Client Acquisition
Welcome and engage walk-in customers, understand their needs, and introduce the company’s trading platform, products, and services.
Achieve assigned sales and client-acquisition KPIs, including new account openings and account funding.
Proactively acquire new clients through walk-in traffic, referrals, events, partnerships, community outreach, and other business-development activities.
Guide new clients through account opening, platform setup, app demonstrations, and product navigation.
Maintain and strengthen relationships with existing clients, follow up on their account-funding and product-use needs, and support client satisfaction, engagement, and retention.
Provide clear and accurate information about platform features, investment products, and trading tools.
Where permitted by the employee’s registration category, firm approval, and applicable regulatory requirements, provide investment recommendations to clients.
Respond to client inquiries and escalate complex account, product, technical, or compliance-related matters to the appropriate internal teams.
Off-Site Pop-Ups & Field Marketing
Support the planning and execution of in-store events, workshops, promotional campaigns, and community-engagement initiatives.
Work at off-site pop-up locations, booths, and brand activations at malls, campuses, conferences, and other external venues to acquire new clients and build brand awareness.
Represent Moomoo at community events, sponsorships, and field marketing activities, engaging attendees, demonstrating the platform, and generating leads on site.
Assist with logistics for off-site activations, including setup and teardown, promotional materials, signage, devices, and on-site execution.
Assist with marketing and content activities, including photo and video shoots, promotional-material development, marketing copywriting, and content creation for both in-store and off-site campaigns.
Travel to and work at off-site pop-up and field marketing locations as required, including evenings, weekends, and public holidays.
Compliance, Operations & Collaboration
Maintain accurate client records and complete all required…