Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions is seeking a motivated Junior Customer Support Engineer to join our International Services team. This position is designed for a recent graduate or early-career engineer who is looking to develop their technical expertise while contributing to the delivery and support of mission-critical communication and operational systems for our customers across the AMEA region.
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command & Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts
Job Description
As a Junior/Graduate Customer Support Engineer, you will work alongside experienced engineers and technical specialists to support the operation, maintenance, and continuous improvement of mission-critical communication and IT systems. The role provides hands-on exposure to customer environments while developing your technical, problem-solving, and customer-facing capabilities.
Collaborate with cross-functional engineering and support teams across technologies including radio communications, networking, IT systems, web, mobile, and middleware to investigate and resolve technical and operational issues.
Provide first-line technical and operational support for mission-critical IT, network, and radio communication systems, with guidance and support from experienced engineers.
Assist in monitoring system health, performance, availability, and reliability , identifying potential issues and supporting corrective actions through established incident, problem, and performance management processes.
Perform initial fault diagnosis and troubleshooting of hardware, software, network, RF, and communication-system issues, escalating complex problems to senior engineers and specialist support teams as required.
Work closely with Field Services Engineers and Technical Support Operations to support the timely resolution of customer incidents and achievement of agreed Service Level Agreements (SLAs) and operational performance targets.
Support preventive and corrective maintenance activities and assist in ensuring assigned Maintenance Agreement (MA) activities are completed according to established schedules, procedures, and customer requirements.
Participate in system installation, configuration, integration, testing, commissioning, upgrades, and maintenance activities under the guidance of experienced engineering personnel.
Participate in field surveys, site visits, system inspections, and technical assessments , assisting field engineers in identifying and resolving radio, network, and IT system issues.
Respond to customer-reported incidents and technical inquiries through established support channels, ensuring issues are appropriately documented, tracked, escalated, and followed through to resolution .
Participate in customer…