Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we are dedicated to "Solving for safer." We build and connect technologies that help protect people, property, and places. Our Managed and Support Services organization provides an essential foundation for our customers, helping to ensure mission-critical systems operate with reliability, clarity, and continuous support across the safety and security ecosystem.
Job Description
At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter by supporting the critical communication and technology needs of our customers.
As a NOC Dispatch Agent , you will join an inclusive, collaborative team delivering direct frontline technical support. In this role, you will analyze customer needs, facilitate issue resolution, and coordinate with internal engineering and operations groups to maintain operational excellence. We foster a people-first culture committed to ongoing professional growth, providing comprehensive foundational training that prepares you for long-term career advancement within our global organization. Candidates with equivalent practical experience are encouraged to apply.
Key Responsibilities:
Frontline Support & Troubleshooting
Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
Drive end-to-end resolution of support requests while maintaining professional service standards
Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
Customer Success & Relationship Management
Develop and maintain collaborative relationships with enterprise and public sector partners
Help to provide clear, actionable communication during high-tempo operational periods
Operational Excellence & Technology
Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity
Job Requirements
High School Diploma or 1+ years of experience in customer service
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Technical Expertise
Operating Systems & Productivity Tools to navigate Windows environments and Google Workspace applications
Ticketing Systems to manage, route, and document technical customer interactions
Professional Experience
Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments
Cross-Functional Collaboration to coordinate troubleshooting efforts across internal partner teams
Preferred Qualifications
Bachelor's degree in a technical or business discipline
Active Navy CAC clearance or prior experience working within cleared defense environments
Target Base Salary Range: $34,564.80 - $37,564.80
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
Recent graduate with a Bachelor's degree OR 1+ years of experience in customer service
Must be a US Citizen with the ability to obtain Navy CAC clearance
Legal…