Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Command Center Software Services Organization is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. CCSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.
Job Description
The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed and/or connecting remotely to perform System Administration and application tasks.
Responsibilities of the Remote System Administrator include but are not limited to:
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis for problems to formulate and recommend improved alternative operations
Identifies and suggests possible system and/or process improvements when applicable
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
Run diagnostics using approved MSI tools
Provide system performance reporting using approved MSI tools when requested
Assist with contractually covered database system back-ups
Understand system dependencies and related connections
Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.
Qualifications:
Minimum of an High School Diploma required, degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS. PremierOne experience preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
Excellent verbal and written communication skills
Comfortable working both alone and in a team environment
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Experience with Virtualization software
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot…