Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that help protect people, property, and places. The Envysion team designs integrated video security solutions that help businesses streamline operations and safeguard their facilities. As part of our Support organization, this team functions as a strategic engine driving customer satisfaction, operational efficiency, and product quality
Job Description
We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.
Key Responsibilities:
Operational Leadership & Metrics
Oversee team operations and report key support health metrics to senior leadership
Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement
Act as the executive point of contact for customer satisfaction trends and business operational health
Escalation & Strategic Collaboration
Serve as the final escalation point for client and internal technical support issues
Partner with Product and Engineering teams to establish software quality tracking programs
Drive cross-functional and new product training programs for support team members
Job Requirements:
Basic Requirements
4+ Years experience as a Technical Support leader or people manager
High School Diploma
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Technical Expertise
Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives
Professional Experience
Executive Communication to effectively report support health metrics and customer trends to senior leadership
Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
Cross-Functional Collaboration to influence product roadmaps and lead team training programs
Preferred Qualifications
Bachelor's degree or equivalent practical experience
Background in operations management
History of delivering results and maintaining performance excellence
We will be accepting applications between September 23rd, 2026 and November 23rd, 2026
Target Base Salary Range: $105,000- $115,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
High School Diploma
4+ Years experience as a Technical Support leader or people manager
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus…