Join the company defining what it means to be an Impact Lender!
Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.
At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.
POSITION OVERVIEW
This position will be onsite 5 days a week in Indian Land, SC.
The Corporate Closing Trainer is responsible for training new Closing team members, including new hires with previous mortgage closing experience, as well as supporting continuing education and development for existing employees.
This position is responsible for developing, maintaining, and delivering training materials and learning experiences related to mortgage closing. Training curriculum may include Company procedures, mortgage loan requirements, closing processes, regulatory and compliance requirements, systems and technology, checklists, documentation standards, quality expectations, and Company service standards.
The Closing Trainer provides hands-on learning opportunities designed to prepare employees to accurately and efficiently perform the responsibilities of their role. This includes reviewing training loan files and test cases, evaluating learner proficiency, providing detailed coaching and feedback, and partnering with leadership to identify learning needs and readiness.
The role interacts with employees, leaders, and internal business partners to support consistent closing practices and effective employee development while providing exceptional internal customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Duties and responsibilities may include, but are not limited to, the following):
Plans, organizes, and facilitates Closing training programs for new and existing employees.
Delivers training curriculum in a manner that is engaging, educational, practical, and responsive to the needs of both the Company and employees.
Facilitates learning through classroom instruction, virtual learning environments, hands-on activities, demonstrations, guided practice, and other appropriate learning methods.
Develops and maintains training materials, including facilitator resources, learner resources, training agendas, exercises, activities, assessments, job aids, and supporting documentation.
Trains employees on Company closing procedures, systems, documentation requirements, checklists, quality expectations, and applicable mortgage closing requirements.
Provides training related to the review and preparation of mortgage loan files for closing, including the identification of documentation or information necessary to support an accurate and complete closing.
Develops training exercises, activities, scenarios, test cases, and assessments to reinforce learning and evaluate learner proficiency.
Reviews training loan files and test cases for accuracy and potential errors and provides detailed, actionable feedback to learners.
Evaluates learner knowledge, application, and proficiency throughout training and maintains appropriate training and assessment records.
Provides observations and training-related feedback to management regarding learner progress and readiness.
Provides coaching and remediation when additional development is needed to support proficiency.
Trains employees on the operating systems, technology, and tools necessary to perform their job responsibilities.
Reinforces the use of applicable Company checklists, procedures, and established closing standards.
Maintains and updates Closing training materials to reflect changes in Company procedures, systems, products, regulatory requirements, and business processes.
Partners with Closing leadership and subject…