Job Description – Cloud Operations Engineer (Citirx)
Experience: 5+ Years
Function: Cloud Operations / Infrastructure
Role Overview
We are looking for a Cloud Operations Engineer III with strong hands-on experience in Microsoft Azure, Azure Virtual Desktop (AVD), Citrix, VMware, Palo Alto, Cloudflare, Networking, and Colocation/Data Center infrastructure . The role will provide L3 operational support, infrastructure administration, troubleshooting, monitoring, security remediation, and participation in cloud and infrastructure transformation initiatives.
Key Responsibilities
Azure & AVD: Administer and support Azure infrastructure, Azure VMs, VNets, NSGs, Load Balancer, Application Gateway, Azure Monitor, Azure Backup, Entra ID, RBAC, and Azure Virtual Desktop (AVD) . Manage AVD host pools, session hosts, application groups, workspaces, FSLogix, scaling, user access, and performance troubleshooting.
Citrix Administration: Provide end-to-end administration of Citrix Virtual Apps and Desktops (CVAD) , including Delivery Controllers, StoreFront, Citrix Studio, Director, VDAs, Citrix Gateway, Machine Catalogs, Delivery Groups, policies, applications, and user sessions. Troubleshoot VDA registration, session launch, authentication, application delivery, profile, performance, and connectivity issues.
Citrix – VMware & Colo: Support Citrix workloads hosted on VMware vSphere/ESXi and physical/virtual infrastructure in Colocation environments . Perform VM provisioning, resource management, patching, migration, capacity planning, and troubleshooting across the physical server → VMware → Windows → Citrix stack.
Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLAN, routing, switching, NAT, VPN, load balancing, firewalls, and hybrid connectivity . Troubleshoot connectivity between Azure, Citrix, VMware, on-premises, and Colo environments.
Palo Alto: Administer and troubleshoot Palo Alto firewalls , including security policies, NAT, VPN, routing, application connectivity, and firewall rules supporting cloud and Citrix environments.
Cloudflare: Support Cloudflare DNS, CDN, WAF, SSL/TLS, proxy, and traffic management . Troubleshoot DNS, certificate, routing, and web connectivity issues.
Colocation/Data Center: Support servers, VMware, network devices, storage, firewalls, and connectivity within Colocation/Data Center environments . Coordinate with Colo providers for hardware, remote hands, connectivity, power, maintenance, and infrastructure changes.
Operations & Monitoring: Perform proactive monitoring, health checks, incident/problem management, P1/P2 troubleshooting, RCA, capacity management, and 24x7/on-call support as required. Experience with SolarWinds, Azure Monitor, Citrix Director , or similar monitoring platforms.
Security & Lifecycle: Support vulnerability remediation, OS/Citrix/VMware patching, SSL certificate management, hardening, backup/DR, upgrades, and infrastructure lifecycle activities.
Automation & Documentation: Develop PowerShell/Python/Bash automation for operational tasks and maintain SOPs, runbooks, architecture documentation, and troubleshooting guides.
Collaborate with Cloud, Network, Security, Application, VMware, Service Desk, and global infrastructure teams and provide technical mentoring to junior engineers.
Required Skills
5+ years of experience in Cloud Operations, Infrastructure, Systems Engineering, or a similar role.
Strong hands-on expertise in Microsoft Azure and Azure AVD .
Strong Citrix CVAD administration and troubleshooting experience.
Strong VMware vSphere, ESXi, and vCenter experience.
Strong Palo Alto firewall and enterprise networking experience.
Hands-on Cloudflare administration experience.
Experience supporting Colocation/Data Center infrastructure .
Strong Windows Server, Active Directory, DNS, DHCP, TCP/IP, VPN, routing, and load-balancing knowledge.
Experience with enterprise monitoring, ITIL processes, change management, incident management, and RCA.
Strong troubleshooting, analytical,…