We’re seeking someone to join our team as an Operational Risk Team Lead in the Human Resources Business, Risk and Vendor Management team. This role would lead the team which serves as a centralized function supporting Human Resources risk management globally by ensuring adherence to departmental and Firm standards. The primary role is to undertake a range of responsibilities as part of the delivery of sound and effective operational risk management for the division. This is achieved by partnering with HR functional SMEs, global HR risk counterparts, Infrastructure Groups and Control Functions.
The Human Resources Business, Risk and Vendor Management function is responsible for oversight of divisional financial goals, including the management of departmental budgets and expenses; monitoring and assessing potential risks related to the effectiveness of HR policies, processes, and procedures, as well as risk mitigation recommendations; and governance of HR vendor relationships inclusive of proper due diligence, contracting and monitoring of service levels.
What you’ll do in the role:
Build and maintain relationships with stakeholders across HR functional teams globally
Support regional HR Risk Officer leads in the management of the Operational Risk Incident (ORI) life cycle from event intake to resolution
Manage the team that carries out, and briefs HR Risk Officer leads on the outcomes of, root cause analysis reviews into ORIs, identifying thematic issues and appropriate process and control enhancements in mitigation
Monitor open ORIs and associated action items, engage with HR action owners to expedite closure, escalating where appropriate
Review records of ORIs in Firm systems as required by Firm policy, managing stakeholder queries where needed
Identify process issues through day-to-day work and/or audits and engage appropriate stakeholders to determine resolution
Automate process and leverage AI tools to increase efficiency and effectiveness of team processes, while ensuring accuracy, consistency and reliability of such processes and outputs
Support regional HR Information Security Officer leads in the management of data leakage incidents and with other information security related activities, advising HR colleagues in relation to information security best practices and Firm reporting requirements
Respond to and resolve urgent escalations along with appropriate SMEs and/or stakeholders
Oversee the production of operational risk reporting and other management information as required
Maintain records, and monitor the progress of, HR issues and associated action plans captured in Firm systems, engaging with issue and action plan owners to expedite and facilitate closure
Manage training delinquency, engaging with HR colleagues as appropriate to facilitate completion of outstanding training
Support Firm risk management programs and compliance with information security programs across the HR division
Use of AI and automation to improve processing efficiencies
What you’ll bring in the role:
Bachelor's degree or equivalent
Proven operational risk management experience
Proven ability to anticipate and identify risks and determine effective process and control enhancements in mitigation
Strong analytical and reporting skills
Strong verbal and written communication skills and the ability to influence stakeholders of varying seniority
Track record of successfully leading diverse teams to achieve or exceed objectives
The ability to balance multiple priorities in a fast-changing environment
Possess a roll up your sleeves can do mindset
Previous exposure and knowledge around Human Resources, Compliance, Information/Cyber Security Risk, and Risk & Regulatory Frameworks is highly advantageous
Fluent English
#LI-hybrid #LI-JL01
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90…