Job Description
Role Summary:
The Associate Director, Content Delivery Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Delivery service) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the activation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the content operating model through innovation, continuous improvement, and AI-enabled ways of working to advance a more agile, scalable, and future-ready content delivery model.
Key Responsibilities:
Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level
Drive improvements in speed to market, content quality, and customer engagement
Partner closely with Content Delivery Program Leadership on priorities and service model evolution
Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
Ensure seamless handoffs across internal teams and external partners
Enforce adherence to standards, governance, and quality expectations within the Content Delivery service
Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins
Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
Translate insights into actionable improvements
Support reporting and continuous optimization of delivery performance
How You Will Succeed in This Role:
Operate with end-to-end ownership across the entire content creation through delivery service model (no handoff gaps)
Balance strategic thinking with strong execution rigor
Build trust quickly across Agile teams and functional stakeholders
Drive measurable improvements in speed, quality, and scalability
Proactively identify and implement opportunities to simplify and optimize ways of working
Qualifications:
8–10+ years of experience in marketing operations, content operations, digital production, or related fields
Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
Experience working in Agile or sprint-based marketing environments
Demonstrated ability to lead cross-functional teams and manage complex delivery models
Experience working with agencies and external partners
Strong project management skills, including development of comprehensive project plans
Strong understanding of end-to-end content development and digital production workflows
Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
Strong problem-solving skills
Experience leading change management efforts, including driving adoption and minimizing disruption
Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem
Required Skills:
Adaptability, Adaptability, Brand Management, Building Trust, Change Management, Content Creation, Content Delivery, Content Development, Content Engineering, Creativity, Cross-Functional Leadership, Customer Engagement, Customer Insights, Delivery Coordination, Delivery Management, Digital Consumer Engagement, Digital Marketing, Marketing, Marketing Operations, Market Research, Market Segmentation, Omnichannel Marketing, Organizational Change Management, Product Launches, Product Management {+ 9 more}
Preferred Skills:
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