MSP Systems Engineer
Location: Los Angeles, CA
Salary: $95,000–$105,000 USD annually
Industry: Managed IT Services (MSP)
About the Opportunity
We're looking for an experienced MSP Systems Engineer who enjoys solving complex technical problems and working across a variety of client environments.
Our clients include multi-location restaurant and hospitality businesses where reliable technology is essential to daily operations. When systems fail, the impact can be immediate, and we're looking for someone who can investigate problems methodically, communicate clearly, and work toward effective solutions.
This is a hands-on technical position , not a management role. You'll work alongside other engineers, handle advanced technical escalations, maintain and troubleshoot client infrastructure, and contribute to projects that improve reliability and performance.
If you enjoy digging into difficult technical issues, working with different technologies, and being part of a collaborative MSP team, we'd like to hear from you.
What You'll Do
Advanced Technical Support & Troubleshooting
Handle Tier 3 technical escalations involving servers, networks, firewalls, Microsoft environments, and business-critical applications.
Diagnose and resolve complex issues across multiple client environments.
Troubleshoot network connectivity, routing, switching, VLANs, VPNs, DNS, DHCP, and wireless networks.
Investigate server performance, authentication, virtualization, and infrastructure issues.
Support the technical resolution of outages and high-priority incidents in collaboration with other team members.
Coordinate with ISPs, software providers, and other vendors to resolve technical issues.
Document troubleshooting steps, resolutions, and technical findings.
Systems & Infrastructure Support
Administer and troubleshoot Windows Server environments, Active Directory, Microsoft Entra ID, and Microsoft 365.
Support virtualization technologies such as VMware and Hyper-V.
Configure, maintain, and troubleshoot firewalls, switches, wireless networks, and VPN connections.
Support backup and disaster recovery systems.
Assist with server migrations, infrastructure upgrades, network improvements, and other technical projects.
Identify recurring issues and recommend practical improvements to client environments.
Client & Team Collaboration
Communicate directly with clients to understand technical issues, explain findings, and provide updates.
Collaborate with other engineers to troubleshoot complex problems.
Share technical knowledge and provide guidance to junior engineers when needed.
Participate in client onboarding and infrastructure projects as a technical contributor.
Maintain accurate documentation and ticket records.
Participate in a defined on-call rotation.
What We're Looking For
Required Qualifications
Recent experience working for a Managed Service Provider (MSP) is required.
Approximately 5+ years of relevant IT experience, including significant hands-on systems administration and troubleshooting.
Experience supporting multiple client environments with different technologies and configurations.
Strong knowledge of Windows Server, Active Directory, Microsoft 365, and Microsoft Entra ID.
Strong networking fundamentals and practical experience troubleshooting firewalls, VLANs, VPNs, switches, routing, DNS, DHCP, and wireless connectivity.
Experience supporting VMware and/or Hyper-V environments.
Experience troubleshooting complex technical issues that have been escalated beyond Tier 1 and Tier 2 support.
Ability to independently investigate problems, identify root causes, and implement appropriate solutions.
Excellent communication and customer service skills.
Strong organizational skills and technical documentation practices.
Ability to prioritize effectively in a fast-paced, multi-client environment.
Nice to Have
Experience supporting restaurants, hospitality businesses, retail environments, or other multi-location organizations.
Familiarity with POS…