Location: Hybrid within the M&T/Wilmington Trust footprint, open to remote if based outside of footprint.
Overview:
The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.
As part of this transformation, Employee Knowledge Management (EKM) is establishing a governed employee knowledge capability that includes a single guided intranet experience, a governed catalog of knowledge assets, one controlled publishing path, and management reporting on content coverage, quality, and lifecycle.
Wilmington Trust is seeking a Forward Deployed Product Owner to build, operate, and continuously improve this capability. This role serves as the permanent build-and-operate capacity for EKM and becomes the long-term technical owner of the solution once implementation support rolls off. The position blends product ownership, content practice, and low-code solution building, working directly with business service lines, Knowledge Asset Owners, and subject-matter experts to translate how employees look for guidance into governed structures, workflows, and content that hold up under audit. Candidates should bring strong content or product instincts, be strong in at least one low-code workflow platform, and have the aptitude and appetite to learn the broader platform stack quickly, including either Power Platform or Appian as the final governed catalog and workflow design is confirmed.
Primary Responsibilities:
Own the EKM product backlog, including authoring and refining user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios and release-ready requirements.
Design, configure, administer and continuously improve the EKM platform ecosystem, including SharePoint Online, governed publishing workflows, automation, notifications, metadata, taxonomy, content types, search, permissions, lifecycle controls, reporting and data quality monitoring.
Maintain the governed catalog, content governance framework and lifecycle processes, including audience and jurisdiction tagging, visibility rules, scheduled reviews, attestation tracking, content quality controls and remediation activities.
Partner with business service lines, Knowledge Asset Owners, SMEs, Business Architecture and technology teams to define requirements, map current and future state processes, resolve conflicts, manage dependencies and drive alignment.
Support content development efforts, including assessing, restructuring, editing and improving procedural, instructional and reference content.
Leverage AI-assisted and agentic AI capabilities responsibly to accelerate content assessment, tagging, drafting, testing, documentation and delivery activities, with appropriate human validation.
Establish and maintain reporting, dashboards and performance measures related to content coverage, quality, lifecycle health, attestation, consumption and overall platform effectiveness.
Own solution quality, testing, production readiness and ongoing operational support, including QA, UAT, regression testing, defect management, release validation and long-term technical stewardship of the EKM solution.
Assume full operational and technical ownership of the EKM capability following implementation, including troubleshooting, enhancement planning, platform administration and continuous improvement.
Participate in agile ceremonies and support delivery planning, prioritization, stakeholder communications and execution activities.
Understand and adhere to Company risk, regulatory and control requirements, support audit and remediation activities, and promote an environment that reflects the M&T Bank brand…