Overview:
Provides advanced engineering, administration, and operational support for the enterprise EBO reporting platform based on SAP BusinessObjects. The role maintains platform services across non-production, production, and disaster recovery environments; administers security and reporting services; leads upgrades and migrations; and ensures stable, secure, compliant, and resilient delivery of enterprise reporting capabilities.
Primary Responsibilities
Administer, configure, and maintain SAP BusinessObjects environments across Development, QA, Production, and Disaster Recovery.
Engineer and support platform components including Central Management Server, Central Management Console, Adaptive Processing Servers, Web Intelligence, Crystal Reports, File Repository Servers, and supported web application servers.
Install, configure, upgrade, patch, tune, and migrate SAP BusinessObjects environments while minimizing service disruption and validating platform stability.
Manage users, groups, roles, folders, security policies, object rights, and SSO integrations with Active Directory, LDAP, or approved enterprise authentication services.
Administer report schedules, publications, bursting, destinations, instances, recurring jobs, and distribution processes for Web Intelligence and Crystal Reports.
Monitor server health, service availability, scheduled jobs, system utilization, auditing, and performance; proactively identify and resolve operational issues.
Troubleshoot complex platform, application, authentication, web-tier, database connectivity, report execution, and performance issues with infrastructure, database, networking, and application teams.
Implement and test backup, recovery, high-availability, and disaster-recovery capabilities and procedures.
Use Promotion Management and controlled release processes to move content and configuration between environments.
Develop automation and standard operating procedures for platform administration, monitoring, maintenance, evidence collection, and repeatable deployments.
Support governance, security, audit, compliance, incident response, root-cause analysis, change management, and SAP vendor coordination.
Work closely with Technology management, senior engineers, business partners, and support teams to design, implement, and manage technical solutions that meet current and future organizational needs.
Review infrastructure and platform designs; create and maintain architecture, operating, support, standards, and implementation documentation.
Independently engage business and technology partners to clarify problems and opportunities, gather requirements, and translate requirements into secure, supportable technical solutions.
Coordinate vendor interactions and vendor resources as needed, including issue escalation, upgrade planning, and product support.
Mentor and coach less experienced engineers, technicians, and integrators; review technical documentation, proposals, and changes.
Follow and promote industry best practices, enterprise standards, and disciplined change, incident, problem, release, and configuration management processes.
Maintain detailed knowledge of supported platforms, integrations, infrastructure dependencies, and vendor technologies used by the Bank.
Support vulnerability remediation, patching, upgrades, operational stability, root-cause analysis, and continuous service improvement.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite; identify risk-related issues requiring escalation to management.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and remediation of issues raised by regulators, as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.
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