Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Purpose of role:
MUFG is seeking an Associate, Supply Chain Finance Solutions and Delivery to join their Transaction Banking team in Singapore, supporting the APAC region. This role offers you the chance to be at the centre of client operations, acting as the primary contact for both buyers and suppliers within a dynamic cross-border environment. You will play a pivotal part in ensuring seamless day-to-day operations of the Trade Payables Services Platform, delivering high-quality support to internal and external stakeholders.
Join a reputable financial institution with a strong presence across Asia Pacific, offering exposure to diverse markets and business practices.
Be the central point of contact for clients, providing responsive and dependable support while building lasting relationships with buyers and suppliers.
What you'll do:
As an Associate, you will be immersed in a highly collaborative environment where your interpersonal skills will shine. Your daily responsibilities revolve around managing the SCF Support inbox serving as the main point of contact for APAC buyers and suppliers and ensuring that all enquiries are resolved promptly according to established SLAs.
Own and manage the Supply Chain Finance Support inbox as the primary contact point for APAC buyer and supplier enquiries, ensuring all requests are handled efficiently and professionally.
Monitor, triage, and respond to client requests in line with service level agreements, guaranteeing timely and accurate resolution of payment and programme-related queries such as payment status, settlement timelines, eligible invoices, and discount rates.
Provide user support for TPS platform usage by offering navigation guidance and first-line troubleshooting assistance to both internal teams and external clients.
Track open cases diligently, manage client expectations throughout the enquiry process, escalate complex issues when necessary, and identify recurring problems to share insights for process improvement.
Engage buyers and suppliers proactively to understand their needs, provide tailored support solutions, contribute to knowledge base enhancements, and assist implementation or supplier acquisition leads as required.
Maintain accurate records of enquiries, resolutions, maintenance activities; manage user onboarding/offboarding processes; ensure correct access permissions; facilitate settlement account updates; maintain distribution lists; execute programme adjustments within agreed timelines; uphold audit trails; coordinate with Operations/Technology for system-level changes.
Represent SCF Support professionally in all interactions by building strong relationships with internal teams (Operations, Technology, Risk, Compliance) and external clients; collaborate effectively to resolve issues; support Relationship Managers with client materials, data requests, operational queries; produce reports on volumes, trends, resolution times, SLA performance; support periodic reviews of procedures and escalation frameworks.
Develop strong expertise in the TPS platform through continuous training sessions, user acceptance testing (UAT), briefings; support onboarding of…