Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
EDUCATION
• Degree or equivalent work experience equally acceptable
• Preferred fields include Finance, Business Administration, Economics, Banking, Operations Management or related discipline
• Practical training or certification exposure in Know Your Customer (KYC), Anti Money Laundering (AML),Customer Due Diligence (CDD), financial crime risk, banking products or process improvement, advantageous
CERTIFICATIONS
• Association of Certified Anti-Money Laundering Specialists (ACAMS) Certified Anti-Money Laundering Specialist (CAMS), Customer Due Diligence (CDD), financial crime or equivalent certification
• Process excellence, Agile or project management certification advantageous but not a core requirement
• Product or market-specific licensing if applicable to the specified role e.g.: Markets in Financial Instruments Directive (MiFID), Financial Industry Regulatory Authority (FINRA)
WORK EXPERIENCE
• Demonstrated experience managing client onboarding cases with increasing complexity across corporate and/or financial institution clients
• Experience coordinating KYC/CDD, documentation, account opening, product setup and stakeholder dependencies from initiation to activation
• Track record of managing client communications, resolving onboarding issues, escalating blockers and operational issues, and supporting Turnaround Time (TAT), quality and client experience outcomes
FUNCTIONAL SKILLS
• Strong ability to manage end-to-end onboarding cases for corporate and financial institution clients across products, entities and regions
• Solid understanding of KYC, AML, sanctions, tax, ownership structures, regulatory onboarding requirements and financial crime risk controls
• Ability to sequence dependencies across KYC, documentation, account opening, product setup, approvals and operational readiness
• Strong client communication skills, including expectation setting, status reporting, issue resolution and escalation management
• Practical command of workflow tools, customer relation manag customer relationship management (CRM0, onboarding trackers, operating procedures and SLA/TAT dashboards
• Ability to identify bottlenecks, improve hand-offs, reduce rework, and support continuous improvement
FOUNDATIONAL SKILLS
• Communicates with confidence and clarity across client and internal stakeholder groups
• Prioritizes effectively and manages multiple onboarding dependencies
• Demonstrates ownership, resilience and sound judgment in issue resolution
• Collaborates across functions to deliver client outcomes while maintaining controls
• Uses data, workflow tools and continuous improvement to reduce rework and improve efficiency
• Acts with integrity and strengthens risk culture
RESPONSIBILITIES
• Manages client onboarding cases end to end as the primary coordination point for clients, relationship managers and internal partners
• Coordinates KYC/CDD, documentation, account opening, product setup, approvals, operational readiness and go-live activities to agreed timelines
• Structures onboarding plans for corporate and financial institution clients with multiple entities, products, regions or complex ownership considerations
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