Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
The Field Service Technician is responsible for installing, servicing, and supporting industrial labeling machinery used in manufacturing environments.
***This is a hands‑on mechanical role***
Candidates must have strong mechanical aptitude, experience working with machinery or automated equipment, and the ability to read and work from engineering drawings and electrical schematics. The role involves troubleshooting mechanical and electro‑mechanical systems, performing equipment installations, and providing on‑site customer training.
Travel & Work Environment
This position will be based out of Equipment Solution Group office in Blue Ash Ohio, but approximately 75% of time will be spent traveling to and working at external client sites out of town. Most of this travel will involve overnight trips to other states. Must be flexible to work the hours necessary to meet customer requirements providing service and training. Work hours may include evenings and weekends as necessary some international travel maybe required.
When not on customer sites they will report to the shop and assist with assemble Multi-Color Corporation's ESG equipment.
Why work at MCC:
Competitive Compensation: Competitive pay: $29.00–$41.00p/hr (based on experience)
Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays
Responsibilities:
Provide installation, service, technical assistance, repair, and training on pressure sensitive, heat transfer label and sleeving application equipment at Customer’s facilities
Conduct and support demonstration of machines.
Produce timely and detailed service reports.
Read, understand, and update engineering drawings and schematics used in the equipment assembly process.
When not performing field service, the person in this role will assist production with the assembling of label application equipment, peripheral equipment, and systems.
Participate in the maintenance, cleaning and organization of the production facilities and systems.
Support application issues of those customers that utilize Multi-Color Corporation’s labels.
Other projects as assigned by manager.
Duties may be changed, or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications and Education Requirements:
2 years of technical school training is desirable and/or 5 years of experience servicing and repairing automated equipment and providing customer support in a similar role.
The understanding of prime label application techniques, high speed labeling, promotional labeling, and print and apply applications preferred.
Preferred Skills:
Knowledge of PLC controlled equipment, applications and their service.
Strong grasp of electro-mechanical packaging machinery and systems, as well as integration, troubleshooting and repair of the same.
Must be team oriented, very detailed, and organized, yet able to productively work individually.
Time and priority management skills are critical.
Basic computer skills including understanding of PLC programming.
Must be versed in working with various tools required for electro/mechanical servicing of labeling and packaging equipment.
Ability to…