Position Type: Full-time
Location: Philippines (Remote)
Schedule: Primarily local hours, with some US overlap
ABOUT THE COMPANY
OUR CLIENT IS A TECHNOLOGY COMPANY FOCUSED ON IMPROVING INDOOR AIR QUALITY AND BUILDING PERFORMANCE THROUGH CONNECTED ENVIRONMENTAL MONITORING SOLUTIONS. THEIR PRODUCTS COMBINE SMART SENSORS, CLOUD-BASED ANALYTICS, AND BUILDING MANAGEMENT SYSTEM INTEGRATIONS TO HELP COMMERCIAL BUILDINGS IMPROVE AIR QUALITY, OPTIMIZE HVAC OPERATIONS, REDUCE ENERGY CONSUMPTION, AND SUPPORT HEALTHY-BUILDING CERTIFICATIONS.
THEIR SOLUTIONS ARE DESIGNED FOR ENTERPRISE AND COMMERCIAL ENVIRONMENTS, INCLUDING LARGE-SCALE BUILDING PORTFOLIOS, AND INTEGRATE WITH EXISTING BUILDING SYSTEMS AND NETWORKS.
ABOUT THE ROLE
We are looking for a Field Deployment Manager – Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues.
This is primarily a project ownership and deployment management role, with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders.
Approximately 20% of the role may involve technical support and ticketing, focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally.
You will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting.
The ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills. You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution.
RESPONSIBILITIES
DEPLOYMENT & PROJECT OWNERSHIP
- Own end-to-end deployment projects from pre-installation planning through final go-live.
- Review building plans, floor plans, and construction drawings to determine appropriate device and gateway placement.
- Coordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders.
- Confirm site prerequisites are completed before installation begins.
- Track device quantities, installation progress, logistics, dependencies, risks, and project milestones.
- Identify potential deployment risks early and proactively develop solutions.
- Provide technical direction to contractors and resolve deployment blockers.
- Ensure projects remain organized, documented, and on track through completion.
- Take ownership of issues beyond the minimum requirements when needed to ensure successful deployment.
- Maintain clear project documentation, status updates, deployment records, and stakeholder communications.
TECHNICAL DEPLOYMENT & TROUBLESHOOTING
- Verify device installation, connectivity, configuration, and data reporting.
- Troubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity.
- Coordinate with customer network administrators to resolve network admission and access requirements.
- Troubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations.
- Determine whether deployment issues originate from the device, network, BMS, installation, or integration layer.
- Remotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution.
- Ensure deployed devices are reliably connected and reporting clean data to the cloud or BMS.
- Support technical escalations…