We’re hiring a Correspondent Banking Relationship Manager to build and manage the partnerships that support our payment services. In this role, you’ll work with correspondent banks, clearing partners and payment service providers, helping ensure our payment channels are reliable, compliant and aligned with business needs.
You’ll combine relationship management with practical expertise in SWIFT, payment schemes and ISO 20022 messaging. Working closely with teams across the business, you’ll support partner onboarding, resolve service issues and help us respond to changes in the payments industry.
Responsibilities:
Own, develop and maintain correspondent banking, clearing and PSP relationships, acting as primary point of contact.
Ensure adherence to SWIFT standards and scheme rules; coordinate implementation of SWIFT-related changes with internal stakeholders.
Support ISO 20022/scheme messaging topics (e.g. SEPA/RTGS/FPS as applicable) and ensure correct end-to-end implementation with Ops/IT.
Identify and develop new correspondent banking opportunities (partners/corridors/products) and drive onboarding and commercialization with internal stakeholders.
Monitor regulatory and industry developments affecting correspondent banking and payments; assess impact and coordinate required changes internally.
Ensure adherence with all regulatory requirements related to correspondent banking, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Manage partner communications and issue resolution with correspondents/PSPs; coordinate escalations and ensure timely closure of exceptions and service issues.
Negotiate and maintain commercial terms (fees, pricing, SLAs) for new and existing agreements; maintain an accurate registry of commercial terms and agreements.
Identify, assess and mitigate counterparty, country, operational and reputational risks; escalate and recommend risk actions where required.
Work closely with other departments in the institution to ensure all correspondent banking activities and payment services are serving business needs and are integrated with other business lines.
Support business continuity and resiliency planning/testing for key payment and correspondent channels in coordination with other departments.
Prepare and present reports on correspondent banking activities and payment services to senior management.
Required skills and experience:
Proven experience in correspondent banking, transaction banking, payments, or a closely related role within a bank or financial institution.
Strong understanding of correspondent banking relationships, payment clearing, cross-border payments, and the operational lifecycle of payment services.
Practical knowledge of SWIFT standards and scheme rules, with experience coordinating SWIFT-related changes or implementations.
Familiarity with ISO 20022 and payment schemes such as SEPA, RTGS and Faster Payments, including the ability to coordinate end-to-end implementation with Operations and IT.
Good understanding of AML, KYC and other regulatory requirements relevant to correspondent banking and payment services.
Experience managing external banking or PSP relationships, resolving service issues, coordinating escalations and maintaining effective partner communications.
Ability to assess counterparty, country, operational and reputational risks, identify potential issues and escalate them appropriately.
Experience negotiating or managing commercial terms, such as fees, pricing and service-level agreements, and maintaining accurate agreement records.
Strong stakeholder management skills, with the ability to work across Operations, Compliance, Risk, Legal, Treasury, Product and IT teams.
Strong analytical, organisational and communication skills, including the ability to monitor industry developments, assess their impact and present clear reports to senior management.
A proactive, detail-oriented approach and the ability to manage multiple priorities, drive…