Junior System Administrator
Location: Hybrid - San Diego, CA
Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.
Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!
Position Overview
The Junior System Administrator is an early-career systems administration role for an experienced IT support professional. This role provides day-to-day administration and support for Microsoft 365, Microsoft Entra ID, Microsoft Intune, SaaS applications, and endpoint devices. The role serves as a point of escalation for Tier 1 and Tier 2 support, takes ownership of assigned issues and administration responsibilities, and mentors lower-level team members. The Junior System Administrator works with the Senior System Administrator and management team on complex issues. Azure and Azure Virtual Desktop experience is a plus but not required. The ideal candidate is service-oriented, detail-focused, accountable, and eager to grow as a systems administrator.
Key Functions
Microsoft 365, Entra ID & Intune Support
Serve as the point of escalation for Tier 1 and Tier 2 support issues involving M365, Entra ID, Intune, endpoints, and SaaS applications.
Provide day-to-day support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and related user issues.
Support Microsoft Entra ID user and group administration, access requests, directory roles, and joiner/mover/leaver activities.
Assist with MFA, Conditional Access, and identity security support in accordance with established organizational standards.
Support Microsoft Intune device enrollment, compliance policies, configuration profiles, and application deployment for Windows and Mac endpoints.
Assist with basic Azure administration and Azure Virtual Desktop support as assigned; prior experience is a plus.
SaaS Application Management & SSO
Assist with SaaS application onboarding and offboarding, including SSO and Entra enterprise application support.
Maintain the organization’s enterprise application catalog; ensure SSO coverage, MFA enforcement, and appropriate access scoping across the SaaS portfolio.
Manage provisioning and deprovisioning integrations (SCIM or manual) to ensure timely, accurate access changes aligned with the joiner/mover/leaver process.
Evaluate and onboard new SaaS applications in coordination with the IS team and business stakeholders, including security posture review and integration planning.
Maintain documentation for all SSO configurations, app registrations, and provisioning workflows.
Networking (Foundational)
Maintain working knowledge of core networking concepts: TCP/IP, DNS, DHCP, VPN, and firewall fundamentals as they apply to cloud-connected environments.
Support network-related troubleshooting for cloud services, SaaS connectivity, and remote access scenarios.
Coordinate with network vendors on connectivity issues that affect cloud or SaaS service availability.
IS Team Collaboration Work closely with IS team members on cross-functional initiatives including security projects, system migrations, and platform rollouts.
Participate in IS team planning, change advisory processes, and knowledge-sharing sessions.
Maintain and contribute to the team knowledge base: runbooks, configuration documentation, and onboarding/offboarding procedures.
Support audit and compliance requests related to access controls, licensing, and system…