7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
JOB SUMMARY :
The Senior Manager of Data Center & Microsoft 365 Services is responsible for the strategic leadership, operational excellence, and continuous improvement of enterprise infrastructure across both on-premises data centers and Microsoft 365 environments. This role ensures high availability, security, and performance of mission-critical systems and collaboration platforms. The ideal candidate brings deep technical expertise across infrastructure and cloud SaaS services, along with strong leadership capabilities to drive innovation, reliability, and cost efficiency.
KEY DUTIES AND RESPONSIBILITES :
Leadership and Strategy Define and execute a comprehensive infrastructure strategy spanning data centers and Microsoft 365 services
Lead, mentor, and develop cross-functional teams including data center engineers and M365 administrators
Establish governance, policies, and standards across infrastructure and collaboration platforms
Partner with business and IT leaders to align technology investments with organizational goals
Drive roadmap planning for hybrid infrastructure, cloud adoption, and modern workplace initiatives
Operations and Service Delivery Ensure 24/7 availability, reliability, and performance of data center and Microsoft 365 services
Oversee incident, problem, and change management processes across platforms
Manage SLAs, KPIs, and service health metrics for both infrastructure and M365 services Lead service continuity, backup, and disaster recovery strategies
Implement automation and operational efficiencies across environments
Infrastructure & Data Center Management Oversee servers, storage, networking, and virtualization platforms
Manage lifecycle planning, capacity management, and hardware refresh initiatives
Lead data center migrations, consolidations, and modernization efforts
Ensure optimal performance of compute, storage, and network resources Evaluate and integrate emerging infrastructure technologies
Microsoft Services Management Own administration and optimization of Microsoft 365
Ensure service availability, performance, and user experience for collaboration tools
Oversee licensing, tenant configuration, and service adoption strategies
Drive governance for data retention, information protection, and compliance within M365
Facilities & Vendor Management Manage relationships with data center providers, Microsoft, and other vendors
Oversee physical infrastructure including power, cooling, and physical security
Ensure vendor and SaaS provider performance meets SLAs and contractual obligations
Manage procurement, contracts, and licensing agreements
Security & Compliance Ensure compliance with regulatory and organizational standards
Maintain physical and logical security across data center and M365 platforms
Support audits, risk assessments, and remediation efforts
Financial Management Develop and manage budgets for data center operations and Microsoft 365 services
Optimize costs across infrastructure, licensing, and cloud services
Provide financial forecasting and ROI analysis for technology investments
Identify opportunities for cost savings and operational efficiency
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors Degree or Equivalent Experience
YEARS OF RELEVANT WORK EXPERIENCE: 10-15 years
YEARS OF MANAGEMENT EXPERIENCE: 5 - 7+ years
CERTIFICATIONS / LICENSES: Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Azure certifications Preferred)
SPECIFIC KNOWLEDGE AND SKILLS :
Strong knowledge…