About MyAdvice
MyAdvice is an established, profitable company with a long history in the markets we serve. We have made a fast, deep shift toward AI-enabled solutions and operate with the urgency and standards of a startup. We are fast-moving and aggressive. We need results-oriented people on our team who will never be satisfied with the status quo and will work hard toward continuous improvement.
What we do. MyAdvice provides an AI-powered system that reduces manual work and cost while helping clients grow revenue. The Success Center, powered by Mya, unifies growth activity across channels and automates workflow execution.
Our mission. We make it easy to profitably grow your business.
How we work. GREAT means Gritty, Resourceful, Expert, Accountable, and Tenacious. We expect hard work, extreme ownership, and extreme accountability. We are willing to do the difficult work required to deliver exceptional outcomes for our clients and our colleagues.
“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi
Role Purpose
The India Delivery Operations Manager leads the daily management system for MyAdvice delivery teams based in Bengaluru. This leader is accountable for whether assigned employees produce the required work, at the required quality, on the required schedule.
Operational excellence is a daily discipline at MyAdvice. This leader reviews performance data during the workday, coaches employees and local leads, addresses shortfalls directly, and escalates risks early. The role requires visible, in-office leadership and the resolve to hold people accountable for output, quality, attendance, and follow-through.
This role does not replace functional leadership. Functional leaders define the work, quality standards, priorities, and client-service tradeoffs for their functions. The India Delivery Operations Manager makes those expectations operational every day for the Bengaluru team.
Key Responsibilities
Run the daily operating rhythm
Lead a daily operating review that covers staffing, attendance, planned work, completed work, quality, rework, blockers, and client-impacting risks.
Review performance data during the workday. Identify emerging shortfalls early and agree on a concrete recovery plan or escalation.
Maintain visible, accurate scorecards for assigned teams and ensure that every measure uses an agreed definition, data source, and quality standard.
Coordinate daily priorities with U.S.-based functional leaders and align local work to current client and business needs.
Create, maintain, and enforce practical role-level SOPs and checklists for recurring work; make expectations easy to follow, identify gaps, and update documentation as work changes.
Manage people and performance
Set clear expectations for attendance, work output, quality, professional conduct, and timely communication.
Coach employees and local leads using factual performance data. Address missed expectations promptly, document recurring issues, and involve functional leaders or HR when appropriate.
Communicate expectations, performance feedback, recovery plans, and escalations clearly, directly, and consistently so employees understand both the required standard and the next action.
Recognize strong performance and support role-based incentives that reward sustained output and quality.
Recruit, onboard, develop, and retain capable delivery employees in partnership with HR and functional leaders.
Protect quality and client experience
Monitor quality and rework trends, identify root causes, and make sure corrective actions are completed and verified.
Escalate client-impacting quality, capacity, or service risks early, with a clear summary of the issue, the immediate containment action, and the decision needed.
Ensure local process execution follows functional standards and documented procedures. Do not…