About MyAdvice
MyAdvice is an established, profitable company with a long history in the markets we serve. We have made a fast, deep shift toward AI-enabled solutions and operate with the urgency and standards of a startup. We are fast-moving and aggressive. We need results-oriented people on our team who will never be satisfied with the status quo and will work hard toward continuous improvement.
What we do. MyAdvice provides an AI-powered system that reduces manual work and cost while helping clients grow revenue. The Success Center, powered by Mya, unifies growth activity across channels, automates workflows, manages engagement, and supports consistent execution.
Our mission: We make it easy to profitably grow your business.
How we work. GREAT means Gritty, Resourceful, Expert, Accountable, and Tenacious. We expect hard work, extreme ownership, and extreme accountability. We are willing to do the difficult work required to deliver exceptional outcomes for our clients and our colleagues.
“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi
Role Purpose
The Vice President of Operations owns the operating system that turns MyAdvice priorities into reliable service delivery and customer support. This leader builds missing processes and role-level measures, strengthens existing practices, and establishes the management cadence, capacity plans, and escalation discipline needed to improve execution across U.S. and India delivery teams.
Operational excellence is a daily discipline at MyAdvice. This leader measures performance daily at the department, team, and individual level; addresses issues before they become client problems; and holds teams to high standards for output, quality, and follow-through. The work is hands-on and requires the judgment and resolve to make excellence a competitive advantage.
We seek a hands-on operations leader with the judgment and potential to grow into a COO role as the business evolves. The immediate priority is to diagnose operational problems, work directly with managers to fix them, and deliver measurable improvement.
Key Responsibilities
Build and run the operating system
Define a small, usable set of department, team, and role-level measures for output, quality, capacity, client experience, and exceptions with functional leaders.
Lead daily, weekly, and monthly operating reviews that produce clear actions, owners, and deadlines.
Set standards for unit definitions, quality measurement, rework treatment, source data, staffing constraints, and exception handling before holding teams accountable to targets.
Assess existing operating documentation, consolidate conflicting processes, and fill gaps with functional leaders. Establish one accountable owner for each SOP, checklist, decision right, and handoff, then coach teams and verify that they follow the agreed process.
Identify recurring delivery failures, remove systemic blockers, and invite practical feedback from the people doing the work.
Own Training & Enablement for job proficiency and hospitality. Develop practical training, proficiency checks, coaching routines, and refreshers. Support Revenue and Marketing with agreed priorities and capacity; functional leaders remain responsible for technical content and standards.
Lead delivery results, performance, and quality
Own delivery results, performance, and quality across customer support, client website development and maintenance, technical and content search optimization, paid media execution, managed-service execution, and related India delivery operations.
Balance throughput, quality, client experience, cost, and employee capacity without allowing one measure to improve at the expense of the others.
Partner with functional leaders to define excellent work and ensure the operating system delivers to those standards every day.
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