Summary:
Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
Install, configure, and maintain hardware and software systems
Manage user accounts, permissions, and access (e.g., Active Directory, email systems)
Respond to help desk tickets and document resolutions in the ticketing system
Assist with onboarding/offboarding of employees, including equipment setup
Support basic network infrastructure (Wi-Fi, printers, switches)
Escalate complex issues to senior IT staff when necessary