About the opportunity
The Implementation Manager – Clocks is responsible for leading a team of Implementation Consultants delivering Dayforce Clock solutions to customers. This role combines people leadership, implementation expertise, operational management, and customer focus to ensure implementations are delivered with quality, consistency, and predictable outcomes.
The Implementation Manager is accountable for the performance, development, and engagement of their team while ensuring effective allocation of resources across the implementation portfolio. They will work closely with Project Management, Services leadership, Product, Support, and other cross-functional teams to manage delivery risks, resolve escalations, improve implementation practices, and continuously strengthen the customer experience.
The successful candidate will be a strong people leader who understands SaaS implementation delivery, can operate effectively across multiple concurrent customer engagements, and is comfortable balancing day-to-day execution with longer-term improvements to processes, tools, and team capability.
What you’ll get to do
Lead, coach, and develop a team of Implementation Consultants responsible for delivering Dayforce Clock implementations.
Establish clear expectations, provide regular feedback, conduct performance discussions, and support individual development and career growth.
Manage team capacity, workload, and resource assignments to support project schedules, customer commitments, and business priorities.
Monitor implementation progress, quality, utilization, and other key delivery metrics and take action when performance or delivery is at risk.
Partner with Project Managers and implementation teams to identify, assess, and resolve project risks, issues, dependencies, and customer escalations.
Provide leadership and subject matter expertise for complex Clock implementation scenarios and customer requirements.
Ensure implementation activities follow established Dayforce methodologies, standards, documentation requirements, and best practices.
Review project health across the portfolio and proactively address delivery risks before they impact customers or project timelines.
Support consultants in setting and managing customer expectations throughout discovery, configuration, testing, deployment, and post-go-live activities.
Foster strong collaboration across Implementation, Project Management, Product, Support, Fulfillment, Services, and other teams involved in delivering Dayforce Clock solutions.
Identify opportunities to improve implementation processes, tools, documentation, training, and operating practices.
Drive consistency and scalability across the Clock implementation practice by documenting and promoting reusable solutions and best practices.
Support onboarding and enablement of new team members and ensure consultants remain current on product releases, implementation practices, and relevant technical knowledge.
Facilitate knowledge sharing across the team and encourage the development of subject matter expertise.
Participate in customer and internal escalation discussions, helping establish clear action plans, ownership, and resolution paths.
Provide leadership with visibility into delivery performance, capacity, risks, trends, and opportunities for improvement.
Support broader Services initiatives and contribute to the continued evolution of the Dayforce implementation organization.
Skills and experience we value
Bachelor’s degree or equivalent practical experience.
5+ years of experience in SaaS, HCM, workforce management, enterprise software implementation, professional services, or a related field.
Previous experience leading, coaching, or managing implementation consultants, professional services teams, or similar customer-facing teams.
Strong understanding of software implementation methodologies and the end-to-end customer implementation lifecycle.
Experience managing multiple concurrent projects, customers,…