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Job Details
This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business.
The purpose of the Contract Manager role is to manage and grow a portfolio of Order-to-Cash (O2C) and 3PL clients by ensuring service excellence, contractual compliance, and identifying new commercial opportunities. The role partners with internal stakeholders to drive client growth, increase revenue, and support long-term business success.
Responsibilities :
Understanding future client requirements (e.g. stock levels, forecasting (revenue + volume), strategic) and how their plans align with Alloga's strategy. Support periodic service levels and ensure the 1, 2 & 3-year forecast for each client
Creating weekly & monthly stock and forecast reports and following up on these insights together with the client and Alloga, taking into account contractual (commitment) agreements. Managing client stock and forecast if these fall outside agreed parameters
Creating and managing an Alloga change control whenever there are contractual changes that are either advantageous or disadvantageous to Alloga
Developing and maintaining a positive relationship with the client whilst simultaneously pursuing / taking into account Alloga's strategy
Presenting Alloga and its services in a professional manner through direct communication (face-to-face meetings, telephone calls, virtual meetings, email and any other possible means of communication)
Ensuring that all contact with clients is aligned with their needsPreparing and presenting KPI data in forecast reports and providing advice on a monthly and quarterly basis
Ensuring that KPI results match the agreed objectives and/or that plans are in place to achieve the set objectives
Managing changes in inbound and outbound volumes with clients and internal departments by sharing information to manage client expectations and Alloga's service delivery
Ensuring that a schedule exists for an MBR (monthly business review) & QBR (quarterly business review) structure, with a planned agenda, of which the outcomes are demonstrated / shared with the client and internal organisation and actions are taken up with the relevant stakeholders
Ensuring that the client gains a clear picture of Alloga's service offering, by providing effective communication to the client (relevant department), when a client's perception of our services does not meet expectations
Ensuring that client queries are responded to in a timely manner and to proactively communicate issues to clients
Exploring and potentially implementing new business (including value added services) for the benefit of the client and to support the broadening of Alloga's services. Flagging internally when a service is required that is not yet available at Alloga
Identifying commercial opportunities with clients and proactively discussing these with the Head of Client Relations and/or Head of Sales of Alloga
Escalating appropriately when there is a substantial risk to the account – whether loss of business or substantially negative profitability of Alloga's service delivery
Reviewing the commercial outlook of clients at least once per year and ensuring that plans are updated accordingly
Ensuring that inflation-related service cost increases are implemented as defined in the agreements
Conducting discussions and escalating all negotiations that are likely to extend beyond the initial term or become commercially challenging
Ensuring that all activities/services are invoiced and that all costs can be correctly recharged. Implementing/recording a new rate for newly agreed…