Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Responsibilities:
Ensure compliance with the company’s Health & Safety policies and standards at all times
Oversee contract activities, ensuring that operations are completed safely, efficiently and in line with agreed quality and service levels
Develop a strong understanding of warehouse functions and provide operational support and effective problem-solving
Maximise profitability and minimise costs, with particular attention to ad hoc activities
Complete accurate weekly charging reports
Respond to client and customer queries in a timely, professional and solution-focused manner
Maintain effective communication with internal and external stakeholders
Prepare and present monthly KPI data
Monitor KPI performance against agreed targets and implement action plans where required
Identify opportunities to improve internal and external service delivery.
Coordinate changes in inbound and outbound volumes with internal and external stakeholders, ensuring client expectations are appropriately managed
Promote teamwork and collaboration across the workplace
Encourage continuous improvement across contract operations by proactively identifying issues and recommending solutions
Collaborate with other Contract Managers and internal departments to identify improvement opportunities and share best practices
Plan additional operational activities with the wider business to ensure service continuity
Understand and apply GDP and ISO requirements relevant to the contract
Ensure the quality requirements of the contract are understood and consistently achieved
Investigate and resolve escalated queries or complaint
Challenge client requests when they are not in the best interests of the business
Act as Project Manager for new client implementations when required
Work closely with Inventory, Returns, Customer Care, IT and other business functions to ensure successful contract management
Partner with the Commercial team to manage contractual RPI increases and ensure that annual cost models are prepared and submitted to clients within the agreed contractual deadlines
Carry out other reasonable duties as requested by Senior Management
.
Requirements:
Minimum of two years’ experience working in a warehouse or similar operational environment
Minimum of two years’ experience working directly with clients
Strong knowledge of warehouse activities, processes and systems
Sound knowledge of Good Distribution Practice, or GDP
Understanding of ISO standards and contract quality requirements
Understanding of the commercial aspects of client contracts
Good working knowledge of Microsoft Excel and Microsoft Word
NVQ Level 4 or an equivalent qualification
Education to O/GCSE level or above
Ability to complete training in all relevant Standard Operating Procedures within the first three months
Minimum Skills Required:
Strong client and stakeholder management skills
Excellent verbal and written communication skills, with the ability to communicate effectively at all organisational levels
Strong planning, organisation and prioritisation skills
Ability to work to deadlines and manage multiple operational priorities
Commercial awareness and a clear focus on cost control and profitability
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to…