Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Responsibilities:
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.
Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.
Education:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook
Compétences et Connaissances:
Capacité de communiquer efficacement à la fois oralement et par écrit
Bilingue en anglais et en français canadien
Sens aigu de l’organisation; souci du détail
Capacité à établir et à gérer des budgets et des dépenses
Excellentes aptitudes en relations interpersonnelles
Excellentes compétences en matière de leadership
Excellentes compétences en matière de présentation
Excellentes capacités de négociations
Connaissance approfondie des politiques et procédures d’ABC
Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes…