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Job Details
POSITION SUMMARY:
Prepares and manages clients’ shipping orders domestically and internationally. Primary duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates.
PRIMARY DUTIES AND RESPONSIBILITIES:
Professionally answer emails and calls directed to the Customer Service Department
Create new shipment orders for both domestic and international routes.
Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
Works closely with all global customer services teams.
Utilize World Courier’s operational tools to search import requirements.
Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
Provide standard quotes to customers.
Planning domestic routings while considering carrier requirements.
Routing domestic shipments on next reliable and direct flights out (NFO service).
Entering clear and precise notes/instructions of customer expectations into the job file.
Manage system visibility reports.
Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better.
Analyses and email temperature data to clients.
Providing continuous support to the client and internal operational teams throughout the duration of the shipment.
Monitoring shipment during transport and reacting flexibly to any deviation from the plan.
Give proper instructions to Ops to handle the shipment correctly.
Communicate with national and international stations and agents.
Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones.
Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).
Compliance with all appropriate policies, procedures, safety rules, and regulations.
Performs related duties as assigned.
Level II - Shipment Types
Drug/Biological domestic, exports and imports
Packaging placement
Shipments Human or mouse origin
WORK SCHEDULE
Tuesday to friday - 8 am to 5:30 pm
Saturday - 8 am to 5 pm
.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
University Degree in foreign trade, business administration, logistics, industrial engineering or related careers from an accredited university.
Minimum 2 years related and progressive experience.
Effective English communication, including writing, speaking, and interpersonal communication.
University degree validation :
Technician in logistics, business administration, industrial engineering or related careers with 3 more years of customer service experience required.
Technologist in logistics, business administration, industrial engineering or related careers with 2 more years of customer service experience required
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include:
Quick critical thinking and problem-solving abilities
Excellent customer service and client relations skills
Organization and time management skills.
Good collaboration and teamwork abilities
Ability to work in a fast-paced environment.
Ability to use computers, software, and other technology to manage shipping orders and communicate.
Understanding of the supply chain, including common obstacles and effective…