Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Associate
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:
Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned
The ideal candidate:
Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Conseiller(ère) à la vente
Le(la) conseiller(ère) à la vente développe des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. La rémunération inhérente à cette fonction est axée sur les commissions et directement proportionnelle au volume de ventes réalisées.
Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :
Offre de façon soutenue un excellent service à tous les clients
Dépasse tous les buts et objectifs inhérents aux ventes et au service
Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles
Assiste à toutes les séances de formation, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les ateliers Holt Renfrew
Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes
Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux…