Summary:
The Account Manager (AM) manages the day-to-day client relationship from onboarding through upsells and renewals, serving as the primary point of contact and strategic partner throughout the campaign lifecycle. AMs ensure consistent communication, accurate deliverables, and a seamless experience—working cross-functionally to keep projects on track, surface risks early, and maintain client confidence and revenue.
This role is responsible for client satisfaction, retention, upsells, and operational excellence, ensuring that all communication, timelines, and deliverables meet Adtaxi standards.
Although this is a remote position, candidates must reside in CO, FL, MA, MN, OH, PA, or TX.
What you will do:
Serve as the client's main point of contact, leading all internal and external communication and meetings, and ensuring timely follow-through on all action items
Retain and grow revenue by consistently demonstrating preparedness, accuracy, a proactive mindset, and superior customer service
Maintain a clear communication cadence, monitor client sentiment, and proactively surface potential retention risks
Prepare for onboarding by reviewing client documentation (briefs, IOs, goals, budgets, timelines) and setting up necessary internal assets (tasks, timelines, folders, notes)
Lead and coordinate all internal and external onboarding calls, clearly defining expectations and responsibilities
Ensure a smooth kickoff by coordinating with all relevant teams (Strategists, Sales, Creative, Operations) and delivering essential assets (packets, recap emails, timelines, and launch confirmations)
Manage all client communication, including regular email and meeting cadences, documenting all interactions, and maintaining organized client folders and project documentation
Ensure the quality of client-facing outputs by preparing meeting agendas, reviewing Account Reviews internally, and proofing all documents for clarity and accuracy before delivery
Serve as the central communication point (client to Strategist to Operations) and ensure the Strategist is equipped with clear tasks and accurate notes for execution
Proactively manage campaign health by monitoring weekly pacing, flagging risks (under-delivery, tracking issues, inventory), and tracking all approvals and dependencies
Continually improve professional skills, including product knowledge, communication, documentation, and leadership
Demonstrate ownership, accountability, and strong problem-solving by attending training and participating in discussions/audits
What you will bring:
Exceptional communication skills—professional, concise, and a client-first tone
Strong organizational ability with rigorous attention to detail
Ability to manage timelines, dependencies, and multiple ongoing projects
Proactive problem-solver with strong judgment and the ability to flag risks early
Skilled at managing cross-functional workflows and ensuring accountability
Advanced knowledge of digital advertising concepts and campaign structures (Programmatic, Search, Social) and digital advertising platforms (Programmatic, Google Ads, Meta Ads, etc.)
Comfortable working and presenting in a high-pressure sales environment
High emotional intelligence—maintains trust, calm, and credibility in every interaction
Experience leading client communication, meetings, and project flow
Prior use of CRMs (Salesforce), reporting dashboards, and task/project management tools
Proficiency in Google Analytics and Google Ads
Familiarity with G Suite & Microsoft Suite—Google Sheets, Excel, Docs, and standard digital reporting tools
2–4 years of account management experience in the digital marketing industry
Bachelor’s degree or equivalent experience required
Benefits and Compensation:
The salary range is $55,000 - $60,000 + potential quarterly bonus (OTE $65,000 - $70,000). Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition…