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We are looking for IT/IS (All levels) to join our Workplace Technology team (HN/HCM). You will play a key role in delivering and enhancing enterprise IT services across End User Computing (EUC), Workplace Technology, Infrastructure, Collaboration Tools, and Digital Workplace solutions, ensuring an exceptional technology experience for our people.
YOUR JOB RESPONSIBILITIES
Provide technical support through multiple channels, including phone, email, chat, ticketing systems, and face-to-face interactions.
Support and maintain Workplace Technology, EUC, endpoint devices, operating systems, and enterprise applications.
Administer and troubleshoot technologies such as Active Directory, Intune, SCCM, Windows environments, and collaboration platforms.
Resolve incidents, service requests, and technical issues within agreed service levels.
Support software deployment, patching, upgrades, and lifecycle management activities.
Collaborate with internal teams and vendors to deliver technology solutions and operational improvements.
Maintain technical documentation, knowledge articles, and user guidance materials.
Support meeting room technologies, AV/VC services, and digital workplace solutions.
Contribute to continuous improvement, automation, and operational excellence initiatives.
For Lead level:
Provide day-to-day technical leadership, mentoring, and guidance to team members to support capability development and service excellence.
Act as a key stakeholder engagement point, proactively managing service performance, identifying risks, and recommending improvement actions to achieve KPI and SLA targets.
Coordinate major incident response, problem management, governance activities, and cross-functional initiatives while providing subject matter expertise and escalation support.
Drive continuous service improvement initiatives and contribute technical input and recommendations to technology and operational strategy execution.
Monitor asset management and governance activities, ensuring compliance, operational effectiveness, and timely remediation of identified risks and issues.
Act as the operational and governance lead, driving risk and compliance outcomes, coordinating Findings and Event remediation, maintaining process governance, reporting.
YOUR SKILLS & EXPERIENCE
3+ years of relevant experience (5+ years for Lead level) in IT Support, End User Computing, Workplace Technology, Infrastructure, or related domains.
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Hands-on experience with one or more of the following: ServiceNow, Active Directory, Microsoft Intune, Windows Administration, Endpoint Management, JAMF, Zscaler Digital Experience, Zoom Workplace, or collaboration technologies.
Strong troubleshooting, analytical, and problem-solving skills.
Good understanding of enterprise IT environments, hardware, software, networking, and security fundamentals.
Excellent communication and stakeholder management skills.
Experience working in an ITIL-based service environment is advantageous.
Exposure to cloud technologies, automation is a plus.
Demonstrated commitment to customer service, issue ownership, and positive user outcomes.
Proven experience leading teams, driving service improvements, and managing operational outcomes in enterprise environments (Apply for Lead level) .
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
Attractive salary and benefits
20-day annual leave and 7-day sick leave, etc.
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and frequent appreciation gifts
Extra benefits for long-term employees
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership…