Overview
The Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments to improve reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. This role will ensure accountability and internal ownership of day-to-day cloud operations by collaborating with vendors and MSP.
This position leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. It partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and sustainably operated.
Responsibilities
Owns the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments
Implements and improves monitoring, logging, alerting, dashboards, and observability practices that enable proactive issue detection and response
Leads incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.
Automates provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting
Analyzes and improves cloud performance, capacity, scalability, and resource utilization
Identifies and executes approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders
Maintains backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing
Oversees the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work
Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles
Assesses production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements
Supports approved production changes and continuously improve operational controls, tooling, and processes
Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability
Qualifications
Required Knowledge, Skills, and Abilities:
Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls
Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices
Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery
Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics
Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations
Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes
Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance
Ability to oversee service providers, assess operational risk, and drive issue resolution to completion
Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts
Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks
Strong verbal and written communication skills with the ability to influence technical and business stakeholders
Preferred Knowledge, Skills, and Abilities:
Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management
Knowledge of cloud financial-management practices, cost allocation,…