Job Description:
At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.
With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.
PURPOSE
In this Columbus, Ohio based hybrid role, you will serve as the enterprise technical owner of National Church Residences’ Microsoft 365 tenant, overseeing Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, and related services. This senior-level, individual contributor role is responsible for platform ownership, governance, security, and overall tenant health.
Acting as the primary internal authority for Microsoft 365, you work closely with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to ensure a secure, compliant, and high-performing collaboration environment aligned to business and technology roadmaps.
ESSENTIAL FUNCTIONS
Own the configuration, monitoring, and optimization of all Microsoft 365 services including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID (Azure AD), and Intune
Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support
Manage Microsoft 365 licensing, service capacity planning, and feature enablement aligned to organizational needs
Administer identity and access management using Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi-Factor Authentication
Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes
Implement and enforce Microsoft 365 security and compliance controls including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities
Partner with Information Security to align Microsoft 365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements
Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL-based change management, and effective Level 1/2 support
Serve as the primary escalation point and vendor liaison for Microsoft 365 issues, reviewing MSP performance, SLAs, and driving service improvements
Lead Microsoft 365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts
Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption
Drive operational excellence through automation (PowerShell), configuration optimization, documentation, and runbook development
Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft 365 best practices
EXPECTATIONS
Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients…