If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
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Job Description Summary
As the AVP of P&C AI Acceleration, you will play a pivotal role in shaping and accelerating business transformation through AI implementation. Serving as leader for strategy, operating model and execution discipline for AI capabilities across Property & Casualty. This role establishes enterprise-aligned practices, governance routines, performance visibility and leads the team that provides scalable services that enable responsible adoption of AI-enabled solutions. The team will have responsibilities for executing transformational AI initiatives and support incremental efforts that cross P&C. The AVP partners across P&C business areas and enterprise stakeholders to prioritize opportunities, evaluate solutions and suppliers, and advance capabilities that support end-to-end process transformation and business outcomes.
Job Description
Key Responsibilities:
AI Strategy and Operating Model: Sets direction for the P&C AI operating model, including enterprise-aligned practices, playbooks, standards and routines that support consistent AI and innovation execution across P&C.
Governance, Risk and Controls: Leads adoption of enterprise AI governance across P&C, establishing checks, balances and monitoring routines that support responsible use, risk management and alignment with enterprise expectations.
Performance Visibility and Portfolio Management: Maintains visibility to and leads prioritization of the P&C AI portfolio, including inventory health, value tracking, performance measures, governance status and ongoing monitoring routines.
Business Partnership and Solution Evaluation: Partners with P&C business areas to identify, evaluate and prioritize AI and innovation solutions, suppliers and common capabilities that address business needs and enable scalable outcomes.
Scalable Services, Pilots and Transformation Support: Deploys team expertise to support end-to-end process transformation, early-stage discovery and pilot efforts that advance reusable P&C AI capabilities.
Community of Practice and Thought Leadership: Leads the P&C AI Enablement Council, promoting AI fluency, shared learning, consistent practices and adoption of AI capabilities across business areas. Maintains connectivity with and leverages Enterprise AI thought leadership to enable P&C transformation.
May perform other responsibilities as assigned.
Reporting Relationships: This job reports to the Vice President, BPO. Manages a team of AI Enablement professionals within the Artificial Intelligence Enablement job family. Direct and/or matrixed roles may include Specialist, AI Enablement; Consultant, AI Enablement; Senior Consultant, AI Enablement; and Director, AI Enablement.
Typical Skills and Experiences:
Education: Undergraduate degree in business, technology, data/analytics, operations, insurance or a related field preferred; advanced degree or equivalent experience may be considered.
Licenses/Certifications/Designations: AI, data, process improvement, insurance or change management certifications/designations preferred but not required.
Experience: 10+ years’ P&C Leadership experience in business process improvements with AI implementation, process management, data/analytics, technology delivery, including experience leading cross-functional initiatives and people teams.
Knowledge, Abilities and Skills: Strong knowledge of AI enablement, responsible AI governance, P&C insurance operations, process transformation, metrics…