Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
The NF Workforce Management (WFM) Consultant role will support driving future value for NF Businesses. This role provides analytical and technical leadership within the WFM organization, developing forecasting, automation, and optimization solutions that support business units' growth and transformation. This role integrates multiple disciplines to improve forecasting accuracy, workforce efficiency, and customer journeys. By combining technical depth with business insight, the role enables proactive, data-driven decision-making that enhances service performance and operational resilience.
Key Responsibilities:
Work Volume and Capacity Forecasting
o Create, maintain, and continuously improve scalable models predicting operational volumes across business lines.
o Compare multiple models for optimal effectiveness.
o Maintain forecast accuracy and reliability.
o Own analytical data solutions including automated dashboards and model-health alerts for leadership visibility.
Capacity Modeling SME
o Utilize forecasted workload, employee utilization (schedules, softphone, desktop analytics), attrition, and hiring plans to project net staffing needs.
o Design capacity and scenario-planning models to evaluate operational changes.
o Collaborate with Finance and Operations to translate model outputs into actionable strategic plans.
o Tools: Python, Excel
Operational Scenario Planning .
o Deliver scenario analysis and recommendations to address emerging needs and to improve efficiency and service levels.
o Tools: Python, Excel
Governance, Monitoring & Reporting
o Maintain governance frameworks for model versioning and documentation.
o Generate performance and trend reports for operational and leadership audiences.
o Standardize environment configuration to ensure reproducibility and compliance.
o Tools: Python, Excel, Power BI, Email Automation
This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s):
1000 Yard Street Grandview Ohio
Work schedule: 2 days in office, 3 days remote.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
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Job Description Summary
We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!
As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.
Job Description
Key Responsibilities:
Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.
Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business…