If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This role leads the Personal Lines Billing and Digital Servicing Run organization, supporting critical billing, payment, refund, collections, and customer servicing capabilities.
Key areas of focus include:
Operational ownership of core billing and servicing platforms, including National Billing Platform (NBP), National Money Processing System (NMPS), ROSRS, Premium Refund Validation, Mortgage EDI, and Internet Servicing.
Leadership of Billing Production Support, Billing Configuration, and Digital Servicing Run teams, including coordination across vendor and enterprise partners.
Accountability for production support, incident response, problem and defect management, service resiliency, and continuous operational improvement.
Prioritization of work across billing, payments, refunds, collections, and digital servicing functions, balancing customer impact, operational risk, compliance requirements, and business value.
Partnership with engineering, architecture, cybersecurity, and payment providers to support integrations, payment processing capabilities, and production readiness.
Advancement of automation, analytics, and responsible AI solutions that improve operational effectiveness and customer experience.
Preferred Experience
Experience leading software engineering products, production operations, billing or payment platforms, or customer-facing digital services.
Strong background in incident, problem, and service management within complex production environments.
Knowledge of billing and payment processes, payment integrations, and digital servicing experiences.
Experience leading onsite, offshore, and vendor-supported teams.
Mainframe experience preferred.
Experience managing budgets, forecasts, and technology investments preferred.
Insurance industry and billing operations experience preferred.
Work Arrangement: This role follows a hybrid schedule and requires in-office presence in our Columbus OH office two days per week. Candidates must be based within a commutable distance to Columbus, OH,
Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.
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Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineering Product Manager, you’ll be accountable for a suite of in-house or third-party applications. You'll lead teams of technology professionals to enable business outcomes and provide reliable customer-centric solutions and experiences.
Job Description
Key Responsibilities:
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Partner with leaders to ensure a viable total cost of ownership and ongoing health, stability, and sustainability of applications.
Assist in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations.
Manage risk mitigation controls and provide support for…