Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This opportunity supports Nationwide's Annuity Solutions customer service team. Representatives serve as a primary point of contact for customers, assisting through inbound service calls, responding to questions, processing policy or account requests, resolving issues, and educating customers on products, services, and available solutions. Associates will complete role-specific training before transitioning into a flexible hybrid work environment.
Training
Training is expected to last approximately 5 to 6 weeks, with a start date of January 4th, 202.
Training hours are generally Monday through Friday, approximately 9 am - 5:30 pm Eastern Time. Hours may vary slightly based on business needs and training activities.
Training may include classroom instruction, job shadowing, systems practice, and hands-on customer interactions with guidance from experienced team members.
Hybrid Work Schedule
Upon successful completion of training, associates will transition to a hybrid work schedule with two required in-office days per week in either Grandview Yard (Columbus, OH) or Scottsdale, AZ.
In-office schedules will generally follow either Tuesday/Wednesday or Wednesday/Thursday pattern, depending on team assignment and business needs.
Work Location Flexibility: Associates generally follow a hybrid schedule with two in-office days per week at 1000 Yard Street, Grandview Heights, OH 43212 or 18700 North Hayden Rd, Scottsdale, AZ 85255.
Equipment will be provided for both office and remote work environments. Associates are responsible for transporting their company-issued laptop between locations.
Remote work requires a direct Ethernet connection to the home router using company-provided equipment. Wi-Fi connections are not permitted.
Scheduling Expectations
Work schedules may be assigned within departmental operating hours, generally between 8:00 a.m. and 8:00 p.m. Eastern Time, Monday - Friday.
Your total rewards package includes a minimum salary of $47,151 ($23/hr) with a competitive benefits package.
Benefits: We offer a competitive benefits package which includes:
· Paid time off
· 401(k) with company match of 50% on the first 8% you contribute
· Company-paid retirement (pension) plan
· Comprehensive medical, dental and vision benefits
Hybrid and work from home opportunities
· Educational assistance
· Exclusive insurance discounts
Training: We will provide you with our award-winning 5 week training program
#LI-CB2
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Job Description Summary
Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!
As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate Nationwide's marketing strategies when communicating with customers.
Job Description
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including…