- Pay
- $71–133k
- Where
- Columbus, OH · Scottsdale, AZ · Remote, US · Remote
- Level
- Mid
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
We are seeking a highly skilled and relationship-focused Supervisor who thrives in a fast-paced, consultative environment and is passionate about developing people, building strong business relationships, and delivering exceptional customer experiences. This role is responsible for overseeing daily team operations, guiding associate development, and serving as a trusted resource for complex and sensitive business matters.
The ideal candidate is an outstanding communicator with exceptional written and verbal communication skills, capable of drafting professional correspondence, delivering clear messaging, and engaging effectively with executive-level leaders, internal stakeholders, customers, and financial professionals. Success in this role requires sound judgment, emotional intelligence, and the ability to confidently manage escalated inquiries, sensitive complaints, and challenging situations with professionalism, empathy, and discretion.
It is our intention to fill this role in Columbus, Ohio or Scottsdale, AZ on a hybrid basis requiring in-office presence at least two days per week. However, on occasion, applications from candidates working remotely who bring critical industry skills and relevant experience may be considered.
FINRA Series 6 license highly preferred at the time of application. Candidate must be willing to obtain Series 6 within 120 days of hire and Series 26, and 63 licenses within 180 days of hire.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
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Job Description Summary
Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!
As a Supervisor, you'll develop and implement team objectives, be responsible for supervising team activities and addressing potentially sensitive issues.
Job Description
Key Responsibilities:
Supervises all team activities including assigning and monitoring work, associate matters, team meetings, one-on-one meetings, asset retention efforts, etc.. Collaborates with associates to develop individual objectives and development plans and monitors progress accordingly. Addresses and supervises crucial, escalated inquiries from multiple distribution channels.
Demonstrates effective leadership and manages performance according to Nationwide standards. Provides mentorship, feedback and rewards to team members. Acts as a guide and provides career development assistance to associates. Identifies and addresses improvement opportunities and implements development plans. Reviews call effectiveness and manages performance.
Leads case design, business consultations, product updates, training, product rollouts, education and support. Identifies the question(s) behind the question to proactively help associates offer consultative expertise.
Tackles complex issues and use appropriate resources for resolution. Acts as a subject matter authority/resource for other associates when team lead is not available. Understands the market and competitors to provide the desired outcome.
Develops a team that demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customers and financial professionals. Encourages team to embrace social media and utilizes virtual technology to enhance customer/advisor…