At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are looking for an 18-month fixed-term contract Senior Implementation Specialist to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!
Are you someone who is organized, detail-oriented, and an excellent communicator? Are you interested in building a career in Project Management? If so, this Senior Implementation Specialist role may be a great fit for you!
NAVEX is seeking a contract Senior Implementation Specialist for an 18-month engagement who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. In this role, you will leverage the implementation team’s collective experience and learn our highly effective project management methodology while owning a portfolio of implementation projects, with a focus on successful and on-time delivery.
As an Senior Implementation Specialist, you will manage project timelines, support customers in planning and tracking key deliverables, configure customer software solutions, and lead virtual customer meetings and training sessions.
At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!
What you’ll get:
Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
Provide world-class customer service to all NAVEX customers
Proactively reach out to existing customers to initiate and coordinate migration efforts, clearly communicating the benefits of transitioning from legacy platforms to NAVEX solutions
Set expectations, establish project timelines, and motivate our customers to deliver within scope and on time
Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
Maintain accurate customer and project records
Demonstrate use cases for migration effort
Configure customer software using proprietary tools
Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
Maintain individual Key Performance targets
Be present in the NAVEX office at least 2 days per week
Work on other exciting internal initiatives, as specified by your team manager
What you’ll need:
3+ years of experience in a customer service, project management, and/or implementation role
SaaS experience strongly desired
Experience supporting North American customers via phone and email
Superior verbal and written communication skills
A high level of attention to detail, excellent follow through, consistently reliable and accountable
The ability to work independently as a self-starter and within a team environment
The ability to learn and assimilate new information quickly
Flexibility…