It starts with our culture...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
As a Small Business Banking Leader, you will be responsible for developing, implementing, and executing the Bank's small business banking strategy within the banking center network. This role serves as the primary liaison between Personal Banking, Credit, Product Management, Treasury Management, Merchant Services, Learning & Development, and other key business partners to create a seamless experience for associates serving small business clients.
The Small Business Banking Leader will establish strategies that enable banking centers to acquire, deepen, and retain small business relationships while expanding lending, deposit, treasury management, merchant services, and referral opportunities. This role will partner closely with regional and market leaders to ensure consistent execution of small business initiatives and achievement of business growth objectives.
The successful candidate will act as a player-coach, helping develop frontline capabilities through coaching, training, inspection, and performance tracking while driving a culture of accountability and continuous improvement.
Primary Responsibilities
Strategy & Leadership
Develop and execute the small business banking strategy for the banking center network.
Establish processes and sales disciplines to support acquisition and retention of small business clients.
Identify market opportunities and recommend initiatives that increase market share and wallet share within the small business segment.
Create annual and quarterly objectives aligned with the Bank's growth goals.
Partnership & Collaboration
Serve as the primary liaison between Personal Banking and key partners including Credit, Treasury Management, Merchant Services, Product, Risk, Compliance, Operations, and Learning & Development.
Collaborate with business partners to create streamlined processes that make it easy for frontline associates to serve small business clients.
Partner with regional and market leaders to integrate small business strategies into local market plans.
Ensure alignment between small business initiatives and overall bank objectives.
Coaching & Execution
Coach, train, and develop regional, market, and banking center leaders on small business banking strategies and sales processes.
Build and deliver training programs that increase associate knowledge of small business products, lending, treasury management, and merchant services.
Track and inspect performance against established goals and key performance indicators.
Utilize reporting and analytics to identify opportunities, trends, and areas requiring additional focus.
Conduct regular reviews to ensure consistent execution of small business sales and service standards.
Client & Business Development
Partner with banking centers on complex business opportunities and key client relationships.
Support prospecting efforts and referral…