Pay Range: $22.61 - $30.15
Responsible for investigating external fraud investigations in the area of check fraud, identity theft, online fraud and cyber fraud as assigned by their Supervisor/Manager. Assists with duties and decisions relating to fraudulent applications, transactions, and customer fraud claims. Develops solutions to problems based on experience and existing precedents or procedures.
Education and Experience:
Experience investigating various types of fraud at a financial institution preferred
Bachelor's Degree in Economic/Financial Crime or Criminal Justice or equivalent work experience preferred
Skills and Abilities:
Team player with strong organizational, communication, analytical and PC skills (especially Microsoft Excel)
Ability to research/analyze data and recognize/evaluate patterns of customer activity.
Aptitude to develop investigative skills with beginning understanding of types of fraud that can occur in a banking environment, but not limited to deposit fraud, internal fraud, card fraud, ACH & wire fraud, kiting and money laundering.
Ability to present information and case details professionally and may need to communicate to Law Enforcement, Prosecutors, Officers of the Court and Adult Protective Services
Ability to multi-task, working multiple inquiries/investigations simultaneously.
Ability to communicate professionally with customers.
Tasks Performed:
40% - Researches and analyzes high risk transactions across all payment channels with a sense of urgency in a fast paced environment to identify possible cases of fraud. Conducts thorough research and analysis of fraudulent activity related to consumer and business accounts referred by other departments.
15% - Proactively review existing internal fraud monitoring reports to identify and mitigate fraud events such as counterfeit checks, mobile deposits, kiting, debit card fraud, elder fraud, etc.
10% - Maintain and update case management system for tracking of fraud cases and relevant information. Analyze the current performance of fraud alerting strategies; recommend new or additional actions for alerting strategies.
10% - Processes victim fraud claims including checks, forgeries, debit cards, ACH, wires, etc. and processes provisional credits on member fraud claims.
10% - Provides phone support to branches, call center and members on fraud related matters.
5% - Conducts risk/fraud/security related training and education and provides updates to the organization regarding current fraud trends/scams
5% - Contacts and effectively communicates with customers, banks, and Law Enforcement via multiple channels phone, email, etc. Assist with more standard phone calls.
5% - Other duties as assigned.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of the time or greater
Move objects up to a maximum of 10 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your…