Agency
Dept of Health and Human Services
Division
SEC OFFICE - INFO TECH - NC FAST
Job Classification Title
Business Systems Analyst I (S)
Position Number
65011752
Grade
NC16
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The primary purpose of this position is to serve as NC Department of Health and Human Services (DHHS) agency lead for digital accessibility. Their guidance will ensure DHHS is designing usable and easily navigated digital materials. This position provides consultation, training, system review, organize manual testing requests and procurement guidance to ensure all who create digital content web content, documents, and data visualizations) are equipped and trained to meet accessibility standards, provide meaningful user experience and complies with federal and state laws.
This Office of Language and Communication Access (OLCA) is housed within the Division of Services for the Deaf and Hard of Hearing (DSDHH). It has been identified that physical accessibility, language access, communication access, and digital accessibility often overlap. Those four accessibility areas are often separated in State government even though they are often interconnected. The OLCA will leverage DSDHH’s mandated expertise to improve access for all of DHHS and other state government entities. The purpose of the Office being established separately rather than as a program within DSDHH is to allow the scope of this office to focus on communication access and then
extend further through the 3 additional access pillars (language, digital, and physical).
The Division of Services for the Deaf and Hard of Hearing's Office of Language and Communication Access is seeking a highly skilled technical professional to serve as the department’s Digital Accessibility Coordinator!
This role serves as the Digital Accessibility Coordinator for the NC Department of Health and Human Services (DHHS) within the newly established Office of Language and Communication Access (OLCA). The office sits under DSDHH but operates statewide to improve four interconnected accessibility areas: communication, language, digital, and physical access. The position ensures that DHHS digital materials—websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA. The role provides expert consultation, training, procurement guidance, and system review to ensure accessibility is treated as a required product feature across the department.
Key Responsibilities
Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
Lead digital compliance efforts, audits, and responses to internal/external assessments.
Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
Develop and deliver role-based accessibility training across the agency.
Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.
Assist with legal matters by clarifying WCAG technical requirements when needed.
Required Competencies
• Deep knowledge of ADA Title II and WCAG 2.1 AA.
• Experience guiding large-scale organizational change and cross-functional project management.
• Strong analytical, communication,…