Agency
Dept of Natural and Cultural Resources
Division
Zoological Park
Job Classification Title
User Support Manager II (NS)
Position Number
65044255
Grade
DT11
About Us
The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.
Description of Work
Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! The North Carolina Zoo is seeking to hire an IT Services Manager. The IT Services Manager serves as the senior IT authority for the North Carolina Zoo, providing strategic leadership, oversight, and coordination of technology operations, planning, and service delivery.
Key Responsibilities
• Provide strategic leadership for the Zoo’s technology program, including development of IT plans, modernization strategies, and alignment with DNCR/NCDIT requirements.
• Oversee IT operations including user support, infrastructure reliability, cybersecurity compliance, hardware lifecycle planning, and technology procurement.
• Lead and manage IT projects such as system deployments, upgrades, network improvements, and process enhancements.
• Supervise IT Services staff, establish performance expectations, promote cross training, and ensure consistent delivery of high quality technical support.
• Serve as the Zoo’s primary representative in DNCR/NCDIT discussions involving enterprise systems, standards, cybersecurity, and operational coordination.
• Collaborate with Zoo leadership and operational divisions to assess technology needs, identify improvements, and ensure IT services support organizational priorities.
• Maintain vendor, contractor, and agency relationships to support infrastructure, applications, and specialized Zoo technology systems.
Knowledge Skills and Abilities/Management Preferences
Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.
Recruitment Range: $91,600 - $108,775
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.
Applicants who possess the following are preferred:
Bachelor’s or Master’s degree in information technology, computer science, information systems, cybersecurity, or a related field.
Demonstrated leadership experience overseeing IT operations, user support teams, or infrastructure services in a multi‑site or complex environment, along with project management experience including planning, coordination, and delivery of IT implementations or upgrades.
Experience developing IT strategic plans, technology roadmaps, or multi‑year modernization initiatives.
Strong knowledge of cybersecurity frameworks, compliance requirements, and best practices for safeguarding systems and data.
Experience working with enterprise…