Agency
Dept of Health and Human Services
Division
Health Service Regulation
Job Classification Title
Administrative Specialist I (S)
Position Number
60054130
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Records and Communications Specialist position provides front-line administrative support for the Nurse Aide I Registry and serves as a primary point of contact for nurse aides, health care providers, employers, and the public.
Responsibilities include processing incoming mail and faxes, updating registry records, assisting customers with registry-related requests, and responding to a high volume of telephone inquiries regarding registry policies and procedures.
This position supports the accuracy and integrity of registry information by maintaining records and providing timely customer service. Work requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple administrative tasks in a fast-paced environment.
Key Duties Include:
- Process and distribute incoming mail to appropriate staff and program areas in accordance with established procedures.
- Receive, review, and process incoming faxes to ensure timely handling of registry-related information and requests.
- Enter and update name changes, address changes, and other demographic information within the Nurse Aide Registry database.
- Review submitted documentation for completeness and accuracy before updating registry records.
- Greet customers and provide assistance with Nurse Aide Registry inquiries, forms, and general service requests.
- Respond to a high volume of telephone inquiries from nurse aides, RN supervisors, health care administrators, employers, and members of the public regarding registry requirements, policies, and procedures.
- Provide accurate information regarding registry status, renewal processes, eligibility requirements, and applicable program guidelines.
- Research registry records and assist customers in resolving routine issues related to registry listings and information updates.
- Maintain accurate documentation of customer interactions, record updates, and administrative activities.
- Support daily registry operations by coordinating administrative processes, prioritizing workload, and ensuring timely customer service delivery.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $39,244.00 - $68,679.00
Recruitment Range: $39,244.00 - $44,133.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Prior experience working in a healthcare environment, supporting administrative, clinical, regulatory, or customer service functions and applying healthcare-related policies, procedures, and documentation requirements.
Experience utilizing medical terminology to accurately interpret, communicate, and process healthcare information while interacting with patients, healthcare professionals, and other stakeholders.
Documented strong customer service skills through direct interaction with clients, healthcare personnel, employers, and the public, including responding to inquiries, resolving issues, and providing accurate information in a professional manner.
Advanced proficiency in handling high-volume telephone inquiries in a call center or customer contact environment, including…